| Question Asked |
Answer Given |
| Will be possible migrate Jasper reports to the new interface? |
We are currently looking into the technical feasibility of this |
| Are there any plans to modernize the classic interface? |
We are focussing on the xFlow and SP interfaces. However we are ensuring that the intelligence added to xFlow and SP is also available in the traditional SDM UI |
| Will the Native Analytics version include the option to generate PDFs, Excel, csv? |
Yes, there would be an option to generate the PDF and Excel |
| Will it be possible to generate reports from Catalog and ITAM data? |
Not at this time. |
| It will SDM Work shifts be handled? |
Yes |
| We have some reports that use sub reports and allow adding a logo - will that be possible as well? |
Can you rephrase/explain the question regarding sub reports?, if you are talking about the change of logo of the interface, yes that is possible |
| Sub reports is a Jasper Facility that allow design some components that are used in other reports as allows you to insert a report inside another report |
Will look in to it |
| What will be the minimum for Win-and SQL-Version for 17.5? |
Compatibility matrix is still being finalized. Windows 2025 will be added to the compatibility matrix |
| Is there also planned to access external KBs? LLMs ,,, |
We are still evaluating this, we need to keep in ming the customer's privacy. Semantic Search requires indexing the documents and generating embeddings. |
| What's the minimum Version? |
Probably Windows 2019 and SQL Server 2019 (subject to change),Is it still about the compatibility matrix? If Yes, we have not made any final decision if drop any of the supported versions. |
| Will drilldowns be possible and links to tickets? |
Yes we are looking into the feasibility of it but not yet made any decision |
| Is code based customization in xFlow possible via javascript/jquery to realize dynamic mask behaviour? |
The current plan is to allow JS code to be added to interact with the fields. |
| Thank you Richa! |
|
| What will be the minimum Oracle version for Service Desk Manager / Catalog / PAM? |
Oracle 19C - looking at the 21 version further |
| Can we get access to 17.5 demo to show customers what is coming? |
These session recordings will be posted to the Service Management Community Page. Further sessions will show more about 17.5 which can be shared with customers |