IT Management Suite

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  • 1.  "Page initialization failed" when opening a task

    Posted Apr 17, 2026 05:07 AM
    NS Version: 8.8.2396.0
     
    This error is only seen on a few tasks, for example: Update Network Resource Location, Update Organizational Hierarchy.
    And it happened after upgrading from 8.8 to 8.8.1.
     
    This is the error seen from the logs. There seems to be issue with page initialization. Any suggestion on how to resolve this error?
     
    ---------------------
    Unhandled error
     
    Object reference not set to an instance of an object.
       [NullReferenceException @ Altiris.TaskManagement.dll]
       at Altiris.TaskManagement.UI.ParamControls.CheckBoxBoolCtrl.set_ParameterValue(object)
       at Altiris.AssetContractCommon.Operation.Controls.TaskEditOperationControl.Bind(IBaseTask)
       at Altiris.AssetContractCommon.Operation.Controls.TaskEditOperationControl.ResetControl(IBaseTask)
       at Altiris.TaskManagement.UI.TaskControls.TaskEditControl.TaskEditControl_Load(object, EventArgs)
       at System.Web.UI.Control.OnLoad(EventArgs)
       at System.Web.UI.Control.LoadRecursive()
     
    Exception logged from:
       at Altiris.Diagnostics.Logging.EventLog.ReportException(int, string, string, Exception, string)
       at Altiris.TaskManagement.UI.AltirisPageInstanceCachePage.OnAltirisPageInstanceCachePageError(object, EventArgs)
       at System.Web.UI.TemplateControl.OnError(EventArgs)
       at System.Web.UI.Page.HandleError(Exception)
     
    ---------------------
     
    Page initialization failed
     
    Object reference not set to an instance of an object.
       [NullReferenceException @ Altiris.TaskManagement.dll]
       at Altiris.TaskManagement.UI.ParamControls.CheckBoxBoolCtrl.set_ParameterValue(object)
     
    Exception logged from:
       at Altiris.Diagnostics.Logging.EventLog.ReportException(int, string, string, Exception, string)
       at Altiris.TaskManagement.Web.ManageTask.InitializeControls()
       at Altiris.TaskManagement.Web.ManageTask.Page_Load(object, EventArgs)
       at System.Web.UI.Control.OnLoad(EventArgs)
       at Altiris.NS.UI.Controls.PageCachePage.OnLoad(EventArgs)
     
    ---------------------
     
    Thank you.
     
    Regards,
    Ain



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  • 2.  RE: "Page initialization failed" when opening a task

    Broadcom Employee
    Posted 11 days ago
    Edited by Dmitri Gornev 11 days ago

    Hi Ain,

    this is now fixed in the May 8 SMP cumulative pointfix: https://knowledge.broadcom.com/external/article?articleId=433118

    Issue itself will be also covered in KB438583 (pending publishing at the moment).

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