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  • 1.  Not able to Access the Brocade License Portal

    Posted Feb 10, 2022 04:33 AM
    No replies, thread closed.

    Hello,

    I have a problem with the Support Portal. I'm not sure if this is even the right place to ask, but I can't open a Ticket because I'm not a Broadcom Customer and I get an error when I try to.

    We recently bought 4 SAN Switches SAN24B-6/Brocade G610 from IBM with additional Port Upgrade Licenses. The Licenses came in paper form and the instructions state that I need to use the Broadcom Website to generate the License Keys for the Switches.

    So I created an account and updated the profile with the "Build your profile" option.
    Now it shows that I have access to Brocade Storage Network Licensing.

    But every time I try to access this URL: https://portal.broadcom.com/group/licensing-portal
    I get a "The requested resource is not available". The Browser Title says: Access Error - Liferay DXP (See Attachments)

    I'm assuming that my account is still not allowed to access this side even though it says so in the profile

    On the IBM Support Side it also states this is the right way to do this.
    https://www.ibm.com/support/pages/changes-san-b-type-license-activation-and-transfer

    Maybe someone is able to help me with this

    Thank you in advance

    Christian



  • 2.  RE: Not able to Access the Brocade License Portal

    Broadcom Employee
    Posted Feb 10, 2022 08:32 AM
    No replies, thread closed.
    Hi @Chris,

    I Understand you are looking for support with Brocade products.
    For further assistance on this topic, please get in touch with Brocade Global Support from https://www.broadcom.com/support/fibre-channel-networking
    Brocade Support: Please call us at 1-800-752-8061. For international (Non-U.S.) numbers, click here.

    ​I hope this helps!

    ------------------------------
    Regards,
    Ravi Kumar
    Customer Care Community Admin
    Broadcom Software
    ------------------------------



  • 3.  RE: Not able to Access the Brocade License Portal

    Posted Jun 07, 2022 08:57 AM
    No replies, thread closed.

    Hello Chris,

    Did you manage to somehow overcome this problem? I'm in exactly the same situation (new switches, trying to activate licenses, landing on the same page that doesn't work) Wonder if there's anything I could try before starting the tedious process of contacting IBM and/or Broadcom support.

    Best regards,


    -- 

    Łukasz G.




  • 4.  RE: Not able to Access the Brocade License Portal

    Broadcom Employee
    Posted Jun 07, 2022 09:16 AM
    No replies, thread closed.
    Hi @Lukasz Grochal

    I Understand you are looking for support with Brocade products.
    For further assistance on this topic, please get in touch with Brocade Global Support from https://www.broadcom.com/support/fibre-channel-networking
    Brocade Support: Please call us at 1-800-752-8061. For international (Non-U.S.) numbers, click here.

    ​I hope this helps!

    ------------------------------
    Regards,
    Ravi Kumar
    Customer Care Community Admin
    Broadcom Software
    ------------------------------



  • 5.  RE: Not able to Access the Brocade License Portal

    Posted Aug 02, 2022 06:50 AM
    No replies, thread closed.
    Hi lukasz, do you solve the problem? i have the same situation.