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new forum, frequent logouts?

  • 1.  new forum, frequent logouts?

    Posted Nov 11, 2020 10:11 PM

    Anyone else having issues with the new forums logging you out after only a few hours?



  • 2.  RE: new forum, frequent logouts?

    Broadcom Employee
    Posted Nov 11, 2020 10:22 PM

    Moderator: Moved to Platform Status, not related to Fusion.



  • 3.  RE: new forum, frequent logouts?

    Posted Nov 12, 2020 10:19 AM

    Yes, this is a known issue.

    Be careful to check before you write a reply as you might loose the reply on clicking on the post button (this is a test as I am actually not logged in while writing this, so "select all" -> copy -> post)

    edit: this time it remembered my text, so it looks like that there is some improvement already.

    --
    Wil



  • 4.  RE: new forum, frequent logouts?

    Broadcom Employee
    Posted Nov 12, 2020 04:33 PM

    We set the logout from 30 minutes that was the platform default to max length of 2 hours, we will request a longer time from Khoros.

    -eric

     



  • 5.  RE: new forum, frequent logouts?

    Broadcom Employee
    Posted Nov 12, 2020 04:54 PM

    An optional "remember me" box would make a lot of sense for regular users on their regular devices - even 2 hours isn't going to make much of a difference.

    Thankfully my password manager app/plugin will do the lifting for me!



  • 6.  RE: new forum, frequent logouts?

    Broadcom Employee
    Posted Nov 12, 2020 05:05 PM

    On a call just now Khoros agree to set the time-out to something longer.  They were going to try to go do it right now,  for the moment, I requested 8 hours.  I think that seems like a reasonable time,  they tend to like to log people out in order to keep webserver open sessions to a reasonable number.

    I'm curious what other sites do,  I remember in 2006,  I think it was days.  But not sure.

    -eric

     



  • 7.  RE: new forum, frequent logouts?

    Broadcom Employee
    Posted Nov 12, 2020 05:22 PM

    I can stay "logged in" to most websites for as long as my browser cookie for that site is happy - weeks if not months.



  • 8.  RE: new forum, frequent logouts?

    Posted Nov 12, 2020 05:25 PM

    Exactly - they can close the session,  but keep the authentication token.  Thanks for pushing on this - as wila mentioned, it's really annoying that you can start to reply when not logged in, and then lose the text you've written when it prompts you to authenticate.



  • 9.  RE: new forum, frequent logouts?

    Broadcom Employee
    Posted Feb 06, 2021 08:03 AM

     

    Over the last 2-3 days, the site seems to have reverted to the original behaviour - I get a “Session expired” banner at the top of the screen even after a matter of hours, and have to login again.

    I don’t think it’s anything at my end, as it happens when using Safari on my iPad and with Chrome on my MacBook.

    Could you check and advise please?

     



  • 10.  RE: new forum, frequent logouts?

    Broadcom Employee
    Posted Feb 08, 2021 08:15 PM

    Hi,

    I'm testing and will file a ticket, we left it at 8 hours,  but it very well could have been reset by Khoros for some reason, thanks for reporting.

    -eric

     



  • 11.  RE: new forum, frequent logouts?

    Posted Feb 09, 2021 04:15 PM

    Eric,

    Had to login 3 times today already (basically every time I looked at the forum).. it can't be at 8 hours as those 3 times was within several hours.

    --
    Wil



  • 12.  RE: new forum, frequent logouts?

    Posted Feb 10, 2021 12:23 AM

    .. and lost another reply due to this nice quick logout feature.

    Can we get this fixed?

    --
    Wil



  • 13.  RE: new forum, frequent logouts?

    Posted Feb 12, 2021 01:32 AM

    ^%$@#%$#$ lost a 2000 word reply.. what a fine forum



  • 14.  RE: new forum, frequent logouts?

    Posted Feb 12, 2021 05:38 PM

     
    The ones who considered Jive as being aged, will find themselves in the stone age with the current forum state.

    André



  • 15.  RE: new forum, frequent logouts?

    Posted Feb 12, 2021 10:12 PM

    André,

    I remember that at one time Jive had a similar issue and it was so bad that I automatically before hitting reply I did hit <ctrl>+A <ctrl>+C every time..
    This was around 2012 I think as it was when I was still living in Thailand.

    Now here when this happens is because the system logs you out while writing the answer...
    So you're not getting the redirection to the login and post anyways (which works reasonably well when you forget to login), but instead you're getting a "session expired notification" at the top of your screen after hitting reply. Super frustrating.

    With the very long reply that I lost yesterday I had done a considerable amount of research while writing the reply. Aka it took a while to write it for more than one reason. I was so upset that I have not rewritten that reply yet.
    So now I'm trying to retrain my monkey brain to "select all" + "copy" before hitting reply again.
    It's silly that we even have to resort to that kind of thing.

    It is also frustrating that there is virtually no feedback from anyone at VMware, so you don't know if they are looking into this or not.

    --
    Wil



  • 16.  RE: new forum, frequent logouts?

    Posted Feb 23, 2021 01:39 AM

    > With the very long reply that I lost yesterday I had done a considerable amount of research while writing the reply.
    > Aka it took a while to write it for more than one reason. I was so upset that I have not rewritten that reply yet. 

    Same here ... sometimes a well researched reply just takes way longer than just one hour.
    Run into that a couple of times already ... and getting used to writing all answers inside a text-editor in preparation for a post in VMTN is trickier than expected.

    Ulli



  • 17.  RE: new forum, frequent logouts?

    Broadcom Employee
    Posted Feb 24, 2021 06:35 PM

    Hi,

    We received status from Khoros today on this issue,  it turns out we found a P1 bug that was introduced to the platform in one of the update releases.

    Apparently when you are on the platform for some amount of time, the load balancer tries to handoff the session to a new node. When this happens, a bug has been introduced that drops some users, maybe all were not sure.

    We were able to replicate and capture the behavior and Khoros and they have accepted the P1 bug and are tracking it down as soon as possible.

    So our settings are correct, but they are dropping sessions.

    I will update everyone as the status changes on this issue.

    Eric

     



  • 18.  RE: new forum, frequent logouts?

    Posted Feb 24, 2021 06:44 PM

    Thanks Eric for the update.

    --
    Wil



  • 19.  RE: new forum, frequent logouts?

    Posted Mar 01, 2021 08:19 PM

    Hi everyone, we're still keeping in contact with Khoros for this issue. It is an issue for multiple Khoros communities (not just VMTN) so hopefully we get a resolution soon. Will be sure to update when there is more information. 



  • 20.  RE: new forum, frequent logouts?

    Posted Feb 12, 2021 07:27 PM

    Wil,

    At least you have clearly FOUND the forums to browse and reply to... I'm having difficulty even doing that BASIC, SIMPLE task that ANY support forum should have!



  • 21.  RE: new forum, frequent logouts?

    Posted Feb 12, 2021 10:15 PM

    Robert,

    I don't visit all forums, but tend to focus on the desktop products and the moderator ones, which makes it a lot easier to navigate.

    But I admit that I now hardly ever try to go to the main screen anymore where in Jive I would also monitor the vSphere forums and a few others.

    --
    Wil



  • 22.  RE: new forum, frequent logouts?

    Broadcom Employee
    Posted Feb 22, 2021 11:57 AM

     

    Hi Eric,

    2 weeks later and I'm not seeing any change - usually get a "session expired" message after about an hour or so.

    Thankfully my password manager app/plugin helps me log me back in, but it's still annoying enough even with that.

    Scott.



  • 23.  RE: new forum, frequent logouts?

    Broadcom Employee
    Posted Nov 12, 2020 05:06 PM

    I think there is a remember me box would be also good.  Will look into that.

    -eric