Broadcom Customer Care

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Missing Vmware License

  • 1.  Missing Vmware License

    Posted May 13, 2024 04:10 AM

    All of my VMware licenses are missing on the Customer Portal. I can't open any cases. When I want to open a case, the page is not responding. A system that works amazing, how do you brake? I can't believe it. What time do you fix these issues? If I have a problem, how do I get support from you? The links that you share into forms or your website are not working. This migration operation is completely disaster.

  • 2.  RE: Missing Vmware License

    Broadcom Employee
    Posted May 13, 2024 09:39 AM

    Hi Ozgur,

    Please accept our sincere apologies for the inconvenience. As transition activities are ongoing for migrating VMware products, downloads, license keys, and support cases, Some details may not be current, but we anticipate this being completed as soon as possible.
    In the meantime, If you are facing any technical issue, Please call our Customer care to raise a case manually on behalf 
    For phone numbers, please refer Contact Support or Open a case via Customer Care Request Form
    We appreciate your patience and understanding during this time, and we thank you for your continued support.

    Ravi Kumar
    Customer Care Community Admin
    Broadcom Software

  • 3.  RE: Missing Vmware License

    Posted May 13, 2024 09:45 AM

    Wasn't this all supposed to have been completed on the 5th?  

  • 4.  RE: Missing Vmware License

    Posted May 13, 2024 10:50 AM

    Just adding a comment to follow since i have the same problem.

  • 5.  RE: Missing Vmware License

    Posted May 14, 2024 07:38 AM

    I opened a case using Customer Care Request Form (ID : 35057966). However, I didn't receive any email that is opened the case. I am still waiting to reach any solution. I wish that I don't have a problem in this process.

  • 6.  RE: Missing Vmware License

    Posted May 14, 2024 12:07 PM

    Hi guys,

    I have similar issue like this. I am not able to merge my licenses. I opened case (Case 35041878) last Friday but nobody has contacted me yet. @Özgür, did they fixed your issue ?


  • 7.  RE: Missing Vmware License

    Posted 28 days ago

    No, they didn't fix anything.

  • 8.  RE: Missing Vmware License

    Posted May 14, 2024 12:08 PM

    We also doesn't see our Entitlements and also we can't create a case because the login for the case portal doesn't work!

  • 9.  RE: Missing Vmware License

    Posted 25 days ago

    Hi Ozgur, 

      Open a ticket is not working at all, I open a ticket for the same situation to move my licences from Vmware Cloud Gateway and still waiting for a answer, I open the ticket since may 8 and still waiting also for the assigment, also try to chat and then a technical issues error is showing, I call and the numbers but they only log the call in the case. 

  • 10.  RE: Missing Vmware License

    Posted 6 days ago

    Hi Ravi,

    My problem couldn't be solved for 28 days. I tried all the channels to get support from you. But I couldn't find any answer. How should I solve this problem? You can be sure at renewal annual, I will migrate my virtual platform to other platforms.

  • 11.  RE: Missing Vmware License

    Posted 30 days ago

    Did yours ever show up yet? I'm also not seeing anything for mine, I also seen it was supposed to be done last week yet here we are and nothing.

  • 12.  RE: Missing Vmware License

    Posted 28 days ago

    You shared a link in the support portal with us to help. I reset my password according to your article ( But didn't work. I can't access anything. How will your sharing help me?

  • 13.  RE: Missing Vmware License

    Posted 27 days ago

    We are also facing the same issue. I have opened the case 2 days ago but still no response from the Broadcom.