License expiration

[Daniel Alejandro Magallanes Gutierrez de Velasco]

I have a doubt. If my license has expired or if the contract with the manufacturer, this with the AutoSys product, what repercussions does it have? Does it stop working? Does something get deactivated? Or what negative impact could I face by not renewing it in a timely manner? So far it hasn't happened to me since it is still valid. However, this issue has made me curious.

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[Shannon Hebert]

Hi Daniel,

I'd recommend contacting your sales representative or you may contact us at https://support.broadcom.com/web/ecx/software-contact-support to discuss this further. Please review our "Broadcom Software Maintenance Policy Handbook" linked here: https://docs.broadcom.com/doc/broadcom-maintenance-policy-handbook

Within, it includes:

2.6 Access to Maintenance Benefits

Customers must have current Maintenance or Subscription entitlement in order to access maintenance or support benefits including content updates, software version upgrades and technical support, both by phone and online; and in the case of hardware, hardware replacement/ repair, and operating system upgrades.

If renewal is not completed prior to expiration of the Maintenance or Subscription term, customers have no further entitlement to, and may not access any maintenance or support deliverables beyond the expiration date of the Maintenance or Subscription term.

Customers are reminded that use of Broadcom offerings is pursuant to a signed agreement or if no signed agreement, then the end user agreement published at www.broadcom.com/company/legal/licensing. 

Best,

-Shannon

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Shannon Hebert
Head of AOD Automation Support
Broadcom Software | Agile Operations Division
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