KnowledgeBase Article Site

[Matthias Gruber]

Hi!

Is there a way or a chance to get around that (sarcasm) wonderfull (/sarcasm) AI-chatbot on the Knowledgebase-Site? Yeah Marketing wins always ;-)
I understand so called AI (Turing is not proven) is quite some sort of "hot stuff", but I think most of us are professionals who can describe their search-statements for an Article by themself.

That frontend is not a help, but a timewaste in my opinion... and to be honest it was one of my farourites on friday to read the new KB-Article for DX UIM. Sometimes the pointed something out, which I didnt notice or could do better.

In the support portal is some part of it... but  thats... well.. not the same and only those who are shown.

Now the question is there a URL which get the "old" list or something like that back... propably I didnt got the memo :-)

cheers
Matthias

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[Luc Christiaens]

Hi Matthias,

I was having exactly the same problem that I could not find these Knowledge base articles anymore.  Via the "feedback" option I was in discussion with the technical writer working on this and he promised to raise our problem to his manager.

Because the articles are still there (see: https://knowledge.broadcom.com/external/article?articleNumber=366697), but there seems to be no screen/option to list them like before.

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[Matthias Gruber]

Hi Luc,

I hope the Best, would be great if we get a way to see them again in propper view

Thanks for your feedback.

cheers
Matthias

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