The Water Cooler

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  • 1.  Is there a way to customize or get rid of the AI search when looking for knowledge articles?

    Posted Jun 10, 2026 09:55 AM

    I find the AI search tool very slow.  Once data is returned and you click on the list of source items, I cannot choose just knowledge articles (vs TechDoc etc).  It is not an improvement.



  • 2.  RE: Is there a way to customize or get rid of the AI search when looking for knowledge articles?

    Community Manager
    Posted Jun 10, 2026 10:11 AM

    Thanks for the note @Lucy Stevens -  The new AI Agent search on Broadcom sites (support portal) does not offer the legacy filtering (keyword/semetic) filtering.    Jason



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    Thank you
    Jason
    Broadcom Community Platform Admin, IT
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  • 3.  RE: Is there a way to customize or get rid of the AI search when looking for knowledge articles?

    Posted Jun 11, 2026 12:57 AM

    Hi @Jason McClellan,

    I totally agree with @Lucy Stevens, the new AI Search is NOT an improvement, it's the opposite!. Why ruin something that was popular, useful and easy to use and replace it with an over-engineered, Customer hostile solution??

    I tried to put attention on this topic by submitting a ticket to Broadcom Support, but people are not listening or they don't care...

    It appears that Broadcom sometimes make solutions they think is smart, but forgets to put the Customer in focus..

    /Keld.


    Original Message


  • 4.  RE: Is there a way to customize or get rid of the AI search when looking for knowledge articles?

    Community Manager
    Posted Jun 11, 2026 04:42 PM

    We appreciate the feedback.   This is the new Agentic AI search across all Broadcom portals including support.broadcom.com, developer.broadcom.com, partnerportal.broadcom.com and now techdocs.broadcom.com.    Thx ~jm



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    Thank you
    Jason
    Broadcom Community Platform Admin, IT
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    Original Message


  • 5.  RE: Is there a way to customize or get rid of the AI search when looking for knowledge articles?

    Posted 24 days ago

    Hi @Jason McClellan,

    You just confirmed my point. Why care what the customers needs...


    Original Message


  • 6.  RE: Is there a way to customize or get rid of the AI search when looking for knowledge articles?

    Broadcom Employee
    Posted Jun 11, 2026 06:29 AM

    Lucy,
    did you try asking AI to list the articles only? For example, I asked the following question:
    how can I download the products from Broadcom support portal?
    AI provided detailed info about this subject with several references too. At this point I typed:
    list the knowledge base articles only
    and got the list of the articles.

    I don't know if this will be helpful to you, but I wanted to let you know.
    Umberto




  • 7.  RE: Is there a way to customize or get rid of the AI search when looking for knowledge articles?

    Community Manager
    Posted Jun 11, 2026 04:40 PM

    Thanks @Umberto Comotti for noting the natural language prompting needed here to get the best results.    Also noting this search currently only covers techdocs content.     In https://support.broadcom.com, there are data sources like KB from Wolken,  Downloads,  Release Announcements, Security Advisories, Support Notification and TechDocs data based on entitlments.   



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    Thank you
    Jason
    Broadcom Community Platform Admin, IT
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    Original Message