CA Service Management

  • Private Community
 View Only
Back to discussions
Expand all | Collapse all

In a CA servicedesk tool after logged the Incident or request, How to make the summary and description field as a read only except to the requester and trasnferred group to edit or modifying it?

  • 1.  In a CA servicedesk tool after logged the Incident or request, How to make the summary and description field as a read only except to the requester and trasnferred group to edit or modifying it?

    Posted Feb 09, 2025 01:33 AM

    Hi Team,

    In a CA ServiceDesk tool after logged the Incident or request, How to make the summary and description field as a read only for all the users except to the requester and transferred group to edit or modifying it?

    Kindly provide your suggestions on it.

    Thanks in Advance!