IGA 14.5 - Questions and answers being saved but not read

[Julian Sosa]

Hi! I configured forgotten password, when I try to load some questions, it end with a null pointer exception. However, passwordhint is well saved on database (with a value {RC2}......).

I configured log level to debug, and what I see is that idm saves this field, but then when he tries to recover it via select, it throws this error:

2026-04-15 10:43:18,387 ERROR [ims.idmutils.crypto] (Thread-6 (ActiveMQ-client-global-threads)) The system has been asked to get handler with an unrecognized encryption type tag of {RC2}.
2026-04-15 10:43:18,387 ERROR [ims.llsdk.directory.jdbc.jdbcbase] (Thread-6 (ActiveMQ-client-global-threads)) JDBCBase.getObject: general exception:
2026-04-15 10:43:18,388 ERROR [stderr] (Thread-6 (ActiveMQ-client-global-threads)) java.lang.UnsupportedOperationException: Invalid cipher handler.
2026-04-15 10:43:18,388 ERROR [stderr] (Thread-6 (ActiveMQ-client-global-threads))     at com.netegrity.crypto.IAMCrypto.getInstance(IAMCrypto.java:334)

Edited derogatory entry off image  @jason mcclellan 4/16/26

[Rajesh Ranjan]

Hi McClellan, 

I am not seeing any issue with the same use case in my lab, so requesting you please contact support.

Thanks

Rajesh

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[Julian Sosa]

Hi Rajesh, yes is weird. Client has a production environment, working. I
reinstalled dev environment from scratch, imported directories and
environment and working too. This problem is in my lab, where I installed
all from scratch, imported artifacts as same as I did in dev, and here it
does not work. I will try to reinstall everything.