Broadcom Customer Care

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  • 1.  I cannot see my vmware workstation license in the dashboard after the migration

    Posted May 09, 2024 02:08 PM

    Hi Broadcom:

    My account has been migrated to broadcom I guess, but I still cannot see any entitlement related to my vmware workstation 17 pro license.

    Could you please assist, thx!



  • 2.  RE: I cannot see my vmware workstation license in the dashboard after the migration

    Broadcom Employee
    Posted May 09, 2024 06:05 PM

    Hello Noel,

    Kindly note that transition activities are ongoing for migrating VMware products, downloads, license keys, and support cases. Please be advised that some details may not be current, but we anticipate this being completed as soon as possible. 

    Appreciate your patience and understanding during this time, and thank you for your continued support.



    ------------------------------
    Aparna GS
    Global Customer Assistance
    [State]
    ------------------------------



  • 3.  RE: I cannot see my vmware workstation license in the dashboard after the migration

    Posted 26 days ago

    I have been using VMware Workstation products since version 2!  Now having migrated to Broadcom's platform, I do NOT see ANY of my licensens or products, including Workstation Pro 17!  That is unacceptable, as I also am not able to download the latest release of 17.5.2.




  • 4.  RE: I cannot see my vmware workstation license in the dashboard after the migration

    Posted 25 days ago

    If you don't have a live support contract, Broadcom doesn't care about you. That's partly why they're shedding thousands of customers.




  • 5.  RE: I cannot see my vmware workstation license in the dashboard after the migration

    Posted 24 days ago

    Same here.

    Is there anything you've been able to do to update to Workstation 17.5.2?

    Since Broadcom bought Vmware, I can no longer update the software since they updated the certificate (I am not alone... https://www.reddit.com/r/vmware/comments/1d372qb/a_certificate_error_occurred_while_connecting_to/).

    My account and license did not get transfered to Broadcom, I cannot download the latest version from Broadcom, I can only download 17.5.1, and since Broadcom acquiered Vmware, they gently claim to have fix many vulnerabilities for which we need to update: https://support.broadcom.com/web/ecx/support-content-notification/-/external/content/SecurityAdvisories/VMSA-2024-0010--VMware-Workstation-and-Fusion-updates-address-multiple-security-vulnerabilities--CVE-2024-22267--CVE-2024-22268--CVE-2024-22269--CVE-2024-22270-/24280

    Isn't that just a "hey, we're Broadcom guys, buy a new license please?"

    What a shame. VmWare was great, but I have no other solution to move on.

    Would appreciate to know if you found a way to solve that.

    Regards.




  • 6.  RE: I cannot see my vmware workstation license in the dashboard after the migration

    Posted 23 days ago

    How much longer will this transition process take?!?

    I can't see any of my licenses and I'm very concerned.




  • 7.  RE: I cannot see my vmware workstation license in the dashboard after the migration

    Posted 23 days ago

    If transition activities are still ongoing, why did you closed the vmware portal ???

    What should we do with the live servers that are in evaluation mode and we cannot install the licenses ?

    What will happen when evaluation period will expire?