Getting Started in Your Support Group

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How to Access Your Company Group

  • 1.  How to Access Your Company Group

    Posted May 18, 2016 04:03 PM

    To access your company group, click Company Group from the global navigation from any page in the UEX. 

    companygroup2.png

     

    If you receive a message stating that you are not a member of your company's group, please contact your group admin to be invited, or fill out and submit THIS FORM for group support.

    Please note: the above is the Community Team email alias and the Community Team cannot provide product support.



  • 2.  RE: How to Access Your Company Group

    Posted Jun 02, 2016 01:44 PM

    what if your private group isn't visible...then what?  How do you access it



  • 3.  RE: How to Access Your Company Group

    Posted Jun 02, 2016 02:13 PM

    You can do two things,

    1. Check with other members of your team. They may have access and can invite you in.
    2. Drop us an email uex@carbonblack.com, let us know your company and who needs to be invited in.


  • 4.  RE: How to Access Your Company Group

    Posted Jun 02, 2016 03:12 PM

    good to go now...thanks for the comments.



  • 5.  RE: How to Access Your Company Group

    Posted Jun 27, 2016 11:37 PM
    How I can see my cases?
    I was using the previous site last week and now I can not see my cases in this new portal



  • 6.  RE: How to Access Your Company Group

    Posted Jun 28, 2016 12:32 PM

    aabarcab​, I'll be in contact shortly.



  • 7.  RE: How to Access Your Company Group

    Posted Mar 21, 2017 02:19 PM

    I just sent the email to be included in my group at EagleBank.  I was sent an email to find my case # 00068040 here, but I can't see my cases.  Please advise?



  • 8.  RE: How to Access Your Company Group

    Posted Mar 21, 2017 02:24 PM

    Please send requests to uex@carbonblack.com <mailto:uex@carbonblack.com> , in case I’m not available.

    David DeWald | Community Manager



  • 9.  RE: How to Access Your Company Group

    Posted Jun 02, 2017 09:03 PM

    Hello,  we are getting the following error message after 6.1.0 upgrade. Please advise.

    [Admin Edit - Removed Customer Data]



  • 10.  RE: How to Access Your Company Group

    Posted Jun 02, 2017 09:07 PM

    Hi Anies,

    Please file this as a support case in your customer group and someone from Carbon Black will be able to assist you.



  • 11.  RE: How to Access Your Company Group

    Posted Jun 02, 2017 11:17 PM

    case created and a support tech added some comment to the ticket. But, unable to view it in the portal due to access restriction. How can I get some help on this?

    Unauthorized

    This place or content does not exist or access to it is restricted. If you think this is a mistake, please contact your administrator or the person who directed you here.



  • 12.  RE: How to Access Your Company Group

    Posted Jun 02, 2017 11:24 PM

    I've reached out to you directly.

    In the future, please send Community requests or issues to uex@carbonblack.com.