Error on spel when summary or description field contains the % char

[Jhonny Volpe]

When a ticket (incident or Request) is saved a custom spel code is invoked, this spel goes on error when the Summary or Description field contains a % character.

 

The % char seems to be used as a Wildcard char in the spel instead of be used a char inside the string.
How to use this char as a string?

 

This is the spel code invoked:
// /////////////////////////////////////////////////////////////
// z_copy_parentinfo
// argv[0]: Fields number
// argv[1]: summary     argv[2]: old value  argv[3]: new value
// argv[4]: description   argv[5]: old value  argv[6]: new value
// argv[7]: zchannel_cr   argv[8]: old value  argv[9]: new value
// argv[10]: string1     argv[11]: old value  argv[12]: new value
// argv[13]: string2     argv[14]: old value  argv[15]: new value
// argv[16]: zsource     argv[17]: old value  argv[18]: new value
// argv[19]: zrisk       argv[20]: old value  argv[21]: new value
// /////////////////////////////////////////////////////////////
void cr::z_copy_parentinfo(...) {
string method, this_event;
object gl, dummy_ob, to, child_domset, child_dob;
int debug_on, child_found, child_i, flag_updated, intvuln;
method = "cr::z_copy_parentinfo";
debug_on = 1;
intvuln = 400051;
to = top_object();
  flag_updated = 0;
  this_event = event();
  send_wait(0, to, "get_co_group");
  if (msg_error()) { logf(ERROR, "%s - 010:'%s'",method, msg[0]);};
  gl = msg[0];
  if( debug_on == 1 ){
    logf( SIGNIFICANT, format("DEBUG %s(010): %s-%s",method, argv[2],argv[3]) );
    logf( SIGNIFICANT, format("DEBUG %s(020): %s-%s",method, argv[5],argv[6]) );
    logf( SIGNIFICANT, format("DEBUG %s(030): %s-%s",method, argv[8],argv[9]) );
    logf( SIGNIFICANT, format("DEBUG %s(040): %s-%s",method, argv[11],argv[12]) );
    logf( SIGNIFICANT, format("DEBUG %s(050): %s-%s",method, argv[14],argv[15]) );
    logf( SIGNIFICANT, format("DEBUG %s(060): %s-%s",method, argv[17],argv[18]) );
    logf( SIGNIFICANT, format("DEBUG %s(065): %s-%s",method, argv[20],argv[21]) );
    logf( SIGNIFICANT, format("DEBUG %s(068): %s-%s",method, argv[23],argv[24]) );
    logf( SIGNIFICANT, format("DEBUG %s(070): %s-%s",method, ref_num,persistent_id) );
  }

Thanks

-------------------------------------------

[Marc Horlomus]

Don't ask me why, but it works well if you skip calling the `format` function, which isn't needed in `logf`.

void cr::z_copy_parentinfo(...) {

	string mth; mth = "cr::z_copy_parentinfo()";

	logf(TRACE, "%s: %s --> old = %s, new = %s", mth, argv[4], argv[5], argv[6]);
}

regards, marc

-------------------------------------------

[Michael Mueller]

Nice find. Thanks for care&share :)
Best regards
... Michael

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