Broadcom Customer Care

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  • 1.  Entitlement's Missing

    Posted 27 days ago

    Hey Everyone,

    Our account has been sitting on "waiting for approval" for multiple days.
    We were able to get our Build ID to build a profile, however we've been unsuccessful in getting any of our Entitlement's for our account brought over after doing this. Unable to create any support cases unfortunately, and this looks to be a widespread issue.

    I've reached out to the help chat a number of times without luck, anyone else heard anything from support?

  • 2.  RE: Entitlement's Missing

    Posted 25 days ago

    Attempting to follow-up on this again to see if anyone can assist? I also created a case to have this looked into but have not heard anything. Any help would be appreciated!

  • 3.  RE: Entitlement's Missing

    Broadcom Employee
    Posted 25 days ago

    Hi @admin,

    Due to Broadcom's focus on providing high security to our customers, we cannot accept DL or group email addresses. NOTE: ⚠️ Use of a shared email account or a distribution list (PDL) is a security risk and a violation of the Terms of Use for the Broadcom support portal.

    Please, perform a new registration with a valid Individual Corporate email address. (Ex:

    A complete guide to registration at Broadcom is available here:
    There are no issues with the Live chat. In case you are facing, an issue, please contact the customer care via call.
    Phone: Numbers listed on the contact support page
    I hope this helps!
    Thank you

    Ravi Kumar
    Customer Care Community Admin
    Broadcom Software