Email with attachment and agent linux 24.4

[marc broussard]

Hello

on the same server we have 2 versions of one automation:

       - 12.3

       - and 24.4

in the 12.3 version we managed to use call object or send_mail command and to push an attachement file

(linux is :   SLES    VERSION="15-SP5")

but it does not work any more with 24.4 :

the error message is 
priority=null, boundary=null, firstFailedAttachment=/opt/OA/agents/linux/temp/HEURtoto.ACC, attachmentErrorMessage=canRead()==false, isContentTypeHTML=false, charset=UTF-8, mailProtocol=PLAIN, certName=, certDate=2025-04-01 10:24:53]'.
20251014/134009.511 - U00050013 Error when reading attachment file '/opt/OA/agents/linux/temp/HEURtoto.ACC' error code: 'canRead()==false', error description: 'Cannot read file'

of course the file has all the permission (777) ...
I changed the place of the file (for instance /tmp) ...

and nothings works with OA objecs/command in 24.4

any idea please ???

thanks

marc Broussard

Equans France

-------------------------------------------

[Bogdan Mustiata]

Hi Marc,

Please look in the full path hierarchy if the user that the agent impersonates can enter the folder (`execute` for others should be present in all the hierarchy)

Save the following as "checkperm.sh":

#!/usr/bin/env bash

if [[ "$1" == "" ]]; then
    echo "you need to pass an absolute path to display the permissions"
    exit 1
fi # [[ "$1" == "" ]]

f="$1"

while [[ "$f" != "" ]]; do
    ls -ld $f

    if [[ "$f" == "/" ]]; then
        break
    fi # [[ "$f" == "/" ]]

    f=$(dirname $f)
done # [[ "$f" != "" ]]

Then:

./checkperm.sh /opt/OA/agents/linux/temp/HEURtoto.ACC