Device Synchronization Status in Dx PM when Device is in Maintenance mode in Spectrum

[Rajani Bayapati]

Hi All,

we don't see some devices in Dx PM even though they are in Dx Spectrum. However we see that devices are in maintenance mode and last poll was on 15th Sep-2023 in Spectrum and these devices pushed from Spectrum to PM is on 19th Sep-2023.

Will the synchronization still works even though devices are in maintenance mode in Spectrum? 

[Jeffrey Pinard]

As long as the device is active in Spectrum (model state) and is in an IP Domain global collection, it should be synced to Portal for that IP domain.
If you choose to sync lifecycle state changes, you should see the Portal device in Maint also.