Automic Workload Automation

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  • 1.  Could NOT delete down UC4 Agent from CLIENT-00 - It is giving error Agent is already ACTIVE

    Posted May 15, 2024 04:27 AM

    Hello Experts !! Good day !! 

    We got a confirmation from the Application owners to DLETE a agent ( which is already showing down ) from Client-00.

    When we are trying to DELETE the agent in UC4-UI it is complaining that it could not be deleted as it is ACTIVE. 

    Anyone has any suggestion on this troubleshooting ? 

    Database Oracle. AE is at V21.0.9HF1. 



    ------------------------------
    Regards,
    Prosenjit
    ------------------------------


  • 2.  RE: Could NOT delete down UC4 Agent from CLIENT-00 - It is giving error Agent is already ACTIVE

    Posted May 15, 2024 07:24 AM

    I would check to Client(s) that the agent is assigned to, and make sure there are no objects currently in a Wait state, that are also using that Agent.




  • 3.  RE: Could NOT delete down UC4 Agent from CLIENT-00 - It is giving error Agent is already ACTIVE

    Posted May 16, 2024 03:07 AM

    Hello

    You need to stop the agent before deleting it . 

    Regards



    ------------------------------
    Best regards,

    Sabine
    ------------------------------



  • 4.  RE: Could NOT delete down UC4 Agent from CLIENT-00 - It is giving error Agent is already ACTIVE

    Posted 28 days ago

    Hello Sabine, 

    Definitely the Agent is down in client 0 & in other clients. You can see the agent icon in the attached image.
    I wanted some suggestion because the Agent is showing down but still we are NOT able to delete it. 



    ------------------------------
    Regards,
    Prosenjit
    ------------------------------



  • 5.  RE: Could NOT delete down UC4 Agent from CLIENT-00 - It is giving error Agent is already ACTIVE

    Posted 26 days ago

    Hello Prosenjit,

    do you have the option of performing a cold start on the Automic system?
    I also had this problem a few years ago.

    Best regards,
    Ralf




  • 6.  RE: Could NOT delete down UC4 Agent from CLIENT-00 - It is giving error Agent is already ACTIVE

    Posted 25 days ago

    Check if Agent process still running on server , kill it if running




  • 7.  RE: Could NOT delete down UC4 Agent from CLIENT-00 - It is giving error Agent is already ACTIVE

    Posted 25 days ago

    Can you check if Agent process is still running on server, kill it if its running then try.