Original Message:
Sent: May 22, 2024 01:52 AM
From: Ralf Schmidt
Subject: Could NOT delete down UC4 Agent from CLIENT-00 - It is giving error Agent is already ACTIVE
Hello Prosenjit,
do you have the option of performing a cold start on the Automic system?
I also had this problem a few years ago.
Best regards,
Ralf
Original Message:
Sent: May 19, 2024 08:01 AM
From: PROSENJIT MAJI
Subject: Could NOT delete down UC4 Agent from CLIENT-00 - It is giving error Agent is already ACTIVE
Hello Sabine,
Definitely the Agent is down in client 0 & in other clients. You can see the agent icon in the attached image.
I wanted some suggestion because the Agent is showing down but still we are NOT able to delete it.
------------------------------
Regards,
Prosenjit
Original Message:
Sent: May 16, 2024 03:07 AM
From: Sabine Arthur
Subject: Could NOT delete down UC4 Agent from CLIENT-00 - It is giving error Agent is already ACTIVE
Hello
You need to stop the agent before deleting it .
Regards
------------------------------
Best regards,
Sabine
Original Message:
Sent: May 15, 2024 04:26 AM
From: PROSENJIT MAJI
Subject: Could NOT delete down UC4 Agent from CLIENT-00 - It is giving error Agent is already ACTIVE
Hello Experts !! Good day !!
We got a confirmation from the Application owners to DLETE a agent ( which is already showing down ) from Client-00.
When we are trying to DELETE the agent in UC4-UI it is complaining that it could not be deleted as it is ACTIVE.
Anyone has any suggestion on this troubleshooting ?
Database Oracle. AE is at V21.0.9HF1.

------------------------------
Regards,
Prosenjit
------------------------------