Broadcom Customer Care

 View Only
  • 1.  Chatbot is broken

    Posted Jun 10, 2024 03:03 AM

    Chat just keeps asking for language.

  • 2.  RE: Chatbot is broken

    Broadcom Employee
    Posted Jun 11, 2024 09:34 PM

    Hi Patrick,

    Thank you for bringing this to our attention. We're sorry to hear that you're experiencing issues with our chatbot. 

    We will look into this issue right away. In the meantime, if you need immediate assistance, please don't hesitate to contact us directly through the following channels.

    Phone: Numbers listed on the contact support page

    Case:  Customer Care Request Form 

    Thank you for your patience, and we look forward to getting this resolved for you soon.

    Heena Tabassum
    Customer Care Community Admin

  • 3.  RE: Chatbot is broken

    Posted Jun 13, 2024 01:34 AM

    Yes, i have used the contact form, but that seems to be more like a black hole. 

  • 4.  RE: Chatbot is broken

    Posted Jun 13, 2024 02:41 AM

    Chat worked today. And got the issue resolved in no time.