Broadcom Customer Care

 View Only

  • 1.  Can't download VMware Workstation Player - Get Not Entitled

    Posted 28 days ago

    I'm trying to download VMware Workstation Player, but the download icon is grayed out and shows "Not Entitled".

    I researched on the web and looks like I need to build my profile, but I need a Site ID for that, which I don't have. There's link to request it, but the link is stale and displays "The page you requested is under maintenance."

    Any idea how I can get around this?



  • 2.  RE: Can't download VMware Workstation Player - Get Not Entitled

    Broadcom Employee
    Posted 28 days ago

    Hi @aalborz02,

    Site ID is located in the Electronic Software Delivery (ESD) email from Broadcom Software Delivery at the close of your contract or contract renewal. This email is sent to the "Technical Contact" on the contract.

    If you have Active support contract details, You can contact Customer care via call or chat to find your company site ID. refer to Contact Broadcom support. In case you do not have a support contract. Then there is no Site ID.

    Please refer VMware Workstation Pro: Now Available Free for Personal Use

    VMware Workstation Player + Fusion Player Transition

    Here's a look at your options going forward if you are a user of our Player products.

    Current Product Going Forward
    Workstation Player (personal) Download and install the Workstation Pro personal use product. Workstation Player will continue to be bundled with Workstation Pro just as it is today.
    Fusion Player (personal) Update to Fusion 13.5.2 and delete your license key file. This will remove the 'Player' functionality limitation and unlock the "Pro for Personal Use" functionality without needing any additional keys. Here is a KB describing what to do: https://knowledge.broadcom.com/external/article?articleNumber=367660
    Fusion Player 13 and Workstation Player 17 (commercial license) Player Products will continue to function, no new license keys are required. Products will continue to be supported for existing customers in alignment with their existing End of Life and End of General Support dates (for more information visit here)

    Recommended upgrade to Pro products going forward for continued support and product enhancements.
    https://blogs.vmware.com/workstation/files/2024/05/player-pro-transition-v2-300x189.png 300w, https://blogs.vmware.com/workstation/files/2024/05/player-pro-transition-v2-768x483.png 768w, https://blogs.vmware.com/workstation/files/2024/05/player-pro-transition-v2-1536x966.png 1536w, https://blogs.vmware.com/workstation/files/2024/05/player-pro-transition-v2-2048x1288.png 2048w, https://blogs.vmware.com/workstation/files/2024/05/player-pro-transition-v2-600x377.png 600w" sizes="(max-width: 1024px) 100vw, 1024px">


    ------------------------------
    Regards,
    Ravi Kumar
    Customer Care Community Admin
    Broadcom Software
    ------------------------------

    Original Message