AWA disucssion forum: thread list is broken

[Michael Lowry]

I'm unable to view the list of threads in the AWA forum.

[Michael Lowry]

I found a work-around for displaying the threads:
https://community.broadcom.com/enterprisesoftware/browse/allrecentposts
This includes threads from other communities but it's at least better than nothing.

This page also semi-broken because it includes threads from communities to which I don't belong even if Posts in my communities is selected.

[Michael Lowry]

The AWA Community Home page was also briefly broken, but it appears to be working again. One can view recent threads and open new threads there.

The main list of AWA threads is still broken.

[Michael Lowry]

It's now the third day since I reported the problem, and the list of threads in the AWA forum is still broken.

Ping @Jason McClellan, @Lenn Thompson
​​

[Jason McClellan]

A ticket has been opened with the vendor.  ~jm

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Thank you
Jason
Broadcom Community Platform Admin, IT
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[Jason McClellan]

Tracking internal customer ticket INC1424974 added to flag from  @Michael Lowry  ~jm​​

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Thank you
Jason
Broadcom Community Platform Admin, IT
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[Jason McClellan]

This issue on AWA threads page has been resolved.  ~jm

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Thank you
Jason
Broadcom Community Platform Admin, IT
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[Michael Lowry]

It's still half-broken. The control to set the number of threads displayed per page doesn't work, and neither do the controls to go to the next page or a specific page.

[Jason McClellan]

@Michael Lowry  -  Got it.  Reopening ticket.   I tested with Chrome and Edge and none of the filters or pagination are working.   Thx ~jm​

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Thank you
Jason
Broadcom Community Platform Admin, IT
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[Michael Lowry]

I cannot post new threads to the AWA forum.

Sorry, an unexpected error has occurred.
We have logged this issue. If the problem persists, please contact us and provide the following error log key: 32b45f73-0e1b-42f1-a555-0184ce45bf25

Ping @Jason McClellan

[Jason McClellan]

@Michael Lowry  I escalated the ticket yesterday based on the lack of QA last time.   Checking on the ticket and adding new error.  ~jm​

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Thank you
Jason
Broadcom Community Platform Admin, IT
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[Jason McClellan]

@Michael Lowry - can you either clear cache or try incognito.   The vendor ask for additional testing and I was able to post straight away >>> https://community.broadcom.com/enterprisesoftware/discussion/test-thread-for-vendor from the threads page  and  https://community.broadcom.com/enterprisesoftware/communities/communityhomeblogs?CommunityKey=2e1b01c9-f310-4635-829f-aead2f6587c4  from the home page.

Thanks

Jason

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Thank you
Jason
Broadcom Community Platform Admin, IT
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[Michael Lowry]

No luck. Same thing in a different browser.

Sorry, an unexpected error has occurred.
We have logged this issue. If the problem persists, please contact us and provide the following error log key: d96aa3c9-e32c-437b-a06d-0184d1ff2db0

FWIW, the post includes several pasted screenshots.

[Jason McClellan]

Thanks -  I tested and the vendor has tested with no joy on duplicating the error.  Escalating the case.  ~jm

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Thank you
Jason
Broadcom Community Platform Admin, IT
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[Michael Lowry]

It just happened again with a post containing no screenshots.

Sorry, an unexpected error has occurred.
We have logged this issue. If the problem persists, please contact us and provide the following error log key: 88b655ee-ab57-49d7-9614-0184d344f2d8​

[Jason McClellan]

@Michael Lowry -  they found that there were a few forum key issues causing the issue with showing threads and different filters on the page.  I tested pagination, showing 10,20, etc. threads and filters, and it is all working.

To your question on cleaning up legacy JIVE code - that is a tough one since Jive embeds CSS and scripts everywhere, making migrations nightmares.   When we moved over the CA content, we mapped as many scenarios of JIVE code to convert.​   I don't see another full community-wide clean-up effort on the horizon unless we bring in another JIVE Community.    ~jm

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Thank you
Jason
Broadcom Community Platform Admin, IT
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[Michael Lowry]

The problem appears to be triggered by angle brackets in the subject. This is the subject that triggered the problem:

Setting <PARAMETERS> on tasks started from task pre- and post-conditions

[Jason McClellan]

@Michael Lowry  -  I have another ticket opened with the vendor regarding the subject link character limit.  Let me see if they can look at special characters while they are under the hood.   thx  ~jm​

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Thank you
Jason
Broadcom Community Platform Admin, IT
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[Michael Lowry]

While they're at it, maybe they can fix all of the characters in subjects replaced with HTML entities during the Jive-to-HL migration. It looks bad.

[Jason McClellan]

@Michael Lowry -  I can't promise anything but this might be possible within the next six months during a DB cleanup.    The old JIVE code is embedded everywhere in file attachments,  code snippets, and converted characters.    I can tell you I've been focusing on using more of the editor features in tinymce.com to allow or code to be posted unchanged and color coated.   It's available, the vendor would need approve to implement it for all customers.   This would fix problems going forward.    ~jm​

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Thank you
Jason
Broadcom Community Platform Admin, IT
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