CA Service Management

 View Only

Attaching an SLA to a change order workflow task

  • 1.  Attaching an SLA to a change order workflow task

    Posted 28 days ago

    We have an issue where change orders get delayed do to the workflow groups/assignee have not responded to a pending task. Would like to start the SLA when the task status goes to "Pending" state and send a reminder after 16 business hours using a service type event. I have done it on the change orders based on the change status, but can't link to a workflow task. There is no notification rule for change order workflow.

    Anybody had success on this?

    Thanks, Ted