Assistance Required: LDAP Import Issue in CA Service Desk Manager (SDM)

[Baranitharan Rathinasamy]

Hi Team,

I created users in LDAP and attempted to import all contacts into CA Service Desk Manager (SDM). I am able to perform the pdm_ldap_sync command successfully but face issues specifically with the import During this process, I am encountering the following issue:

Problem:

• Unable to perform LDAP import with CA Service Desk Manager (SDM).
• Command: pdm_ldap_import -n "example.com" -l "userid = '%'" results in the error: pdm_ldap_import: Method got_record in Ldap_Catcher failed (LDAP agent not found)

Error Log Details:

• Error Message: pdm_ldap_import: Method got_record in Ldap_Catcher failed (LDAP agent not found)

Steps Taken:

1. Verified LDAP Server:

   • Connection tests (ping, telnet) indicate issues with connectivity to port 389.
   • LDAP server is running and configured correctly.

2. Network Checks:

   • Ensured no firewall rules are blocking the connection.

3. CA SDM Configuration:

   • Verified LDAP configuration in CA SDM.
   • pdm_ldap_sync -u works but pdm_ldap_import does not.
4. Verifed the Connection with SDM using pdm_ldap_test

Request: I would appreciate any assistance or insights into resolving this LDAP import issue. If additional information is needed, please let me know.

Thank you for your support.

Best regards,

Baranitharan R