Good day,
We are experiencing an issue where request Approval emails sent to the approver have an invalid URL in the 'View Request' button link.
We have set debugging on to try and isolate the cause of the problem. This is the email, with debugging statements, that the approver receives:
Dear Approver,
A request for Internet Access Request (76320) for Jones, Alice (alice.jones) requires your approval
Kindly click on the "view request" link below to view and action
Thank you.
Customer Services
BEGIN ADDITIONAL TEXT FOR DEBUG AND DIAGNOSTIC:
Value of request_name - Internet Access Request
Value of request_id - 76320
Value of req_by_user_id - Jones, Alice (alice.jones)
Value of request_approve_details - http://w16cadevcat:9002/casm.html#/bui/myTickets/76320?reqType=ct
END ADDITIONAL TEXT FOR DEBUG AND DIAGNOSTIC
[http://w16cadevcat:-1/usm/wpf?Node=icguinode.requestprofile&Args=76320]View Request76320
The URL - http://w16cadevcat:9002/casm.html#/bui/myTickets/76320?reqType=ct - in the debug statement takes you to the correct request in Service Point.
This statement - [http://w16cadevcat:-1/usm/wpf?Node=icguinode.requestprofile&Args=76320]View Request76320 - which is what is in the 'View Request' button link has square brackets around it and ':-1' after the server name, instead of the Catalog port number.
The View Request does not work because of this incorrect syntax.
Has anyone else experienced this issue in approval emails being sent from Service Point?
Thank you,
Patrick
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