Broadcom Customer Care

 View Only
  • 1.  Activate Commercial Partner Activation Code and get the license

    Posted May 23, 2024 12:12 PM

    Hello,

    I have PAC files for vcenter, vsphere and vsan, where can I activate them and get the license?

    It is quite urgent, we used to do in vmware portal, now it's gone and cannot find anything in broadcom.

    I have no Site ID, this is an upgrade for an existing system.



    ------------------------------
    Thanks,
    Ilie
    ------------------------------


  • 2.  RE: Activate Commercial Partner Activation Code and get the license

    Posted May 23, 2024 01:56 PM

    As of now it doesn't look like there is any way to activate PACs. When you go to the individual OEMs they will tell you that it's Broadcom's responsibility to create a way to activate them (which it is), and that as of now the only way to activate a PAC is by opening a support ticket.

    Unfortunately, it can take days to receive any kind of response from support, and it's basically impossible to get through to them on the phone. 

    NOTE: I've yet to have any of my support tickets responded to. 

    As things are now, there isn't any real way to actually use VMWare licenses that were purchased, but not yet activated.




  • 3.  RE: Activate Commercial Partner Activation Code and get the license

    Posted May 23, 2024 04:24 PM

    To take this a step further, if you DO get a hold of Broadcom, they tell you that it's the vendor's responsibility to reissue codes, which the vendor will be unable to do because Broadcom has no way to do that.  

    Have fun, my vSAN and vCenter trials expire tomorrow.  Glad I bought new servers!




  • 4.  RE: Activate Commercial Partner Activation Code and get the license

    Posted May 24, 2024 08:38 AM
    Hello, are they going to leave us Vmware customers out? This seems like a scam for those of us who still had support.



  • 5.  RE: Activate Commercial Partner Activation Code and get the license

    Posted 12 days ago

    Hey Dustin, 

    Did your trial keys grant you access to vSAN Enterprise with encryption keys?




  • 6.  RE: Activate Commercial Partner Activation Code and get the license

    Posted 25 days ago

    Any ideas on when will Broadcom be resolving this case - the replacement of PAC activation for vSAN licenses?




  • 7.  RE: Activate Commercial Partner Activation Code and get the license

    Posted May 28, 2024 08:52 AM

    I also encountered the problem that PAC Code cannot be redeemed




  • 8.  RE: Activate Commercial Partner Activation Code and get the license

    Posted 27 days ago

    Has this PAC redemption issue been fixed yet?




  • 9.  RE: Activate Commercial Partner Activation Code and get the license

    Posted 27 days ago

    Has this PAC Code redemption issue been fixed yet?




  • 10.  RE: Activate Commercial Partner Activation Code and get the license

    Posted 11 days ago

    Hi Guys

    We have been battling this issue for over a month now, we had PAC's issued by Dell.

    Lots of meetings with Dell and also AUS Broadcom contacts, the end result,

    • No site ID if your a new customer
    • No redemption of any PAC codes
    • No timeline of when this will become available again
    • Boardcom have said that existing PAC codes may have to be voided and a new code/system would be used, so reissue.
    • Also we can't get extensions on any trial licenses

    All we can do is wait, or change to another product..