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Access to VMware Enterprise Learning Subscription Still Broken

  • 1.  Access to VMware Enterprise Learning Subscription Still Broken

    Posted May 18, 2024 10:43 PM

    When I login to the Broadcom Support Portal:

    1) Their Learning@Broadcom and VMware Cloud Foundation links seem to be backwards.  The VCF link only has non-VMware Broadcom stuff,  If I go to Learning@Broadcom, I see three different menu options that seem related to my VMware Enterprise Learning Subscription (ELS):

    a) VMware Digital Entitlement -> Entitlement (VCF) - brings up the "VMware eLibrary" with a list of course categories

    b) VMware Subscriptions -> VMware Cloud Foundations - ELS - brings up the "VMware Cloud Foundations - ELS" page with a list of course categories

    c) VMware Subscriptions -> VMware Cloud Foundation - Digital Learning Subscription - brings up the "VMware Cloud Foundations - Digital Learning Subscription" page with a list of course categories.

    All three of these appear to be the same page except for the banner near the top.  In all three cases, if I expand a category (NSX, vSphere, etc) and click on  "On Demand Courses", I either get a error about not having access or an error about the system not working right now.

    I have submitted several notes via the contact support form and have received no response.  We are well past the expected migration date and their are no banners on the portal indicating that the migration is still underway (as there initially went the process went long).

    Respectfully, please get your act together and provide the services for which your customers have paid.

    Thanks,

    David Goldsmith