Endpoint Protection Small Business Edition

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  • 1.  Symantec Endpoint Protection Small Business password recovery

    Posted Jun 05, 2015 04:55 AM

    Hi.

    I tried to log on to my SEPM, but I don't remeber the password.

    The verson installed on the server is: 12.1.5337.5000.
    Since reset password bat file is removed in 12.1, I have no options for resetting your password. In the login screen to SEPM I do not get up forgotten passwords.
    In the sepm_settings.properties file is no admin email.
    Is there any program that can be used to reset the password or do I take a new installation of the program?

     

    Cheers



  • 2.  RE: Symantec Endpoint Protection Small Business password recovery

    Posted Jun 05, 2015 05:02 AM
      |   view attached

    Hi.

    I tried to log on to my SEPM, but I don't remeber the password.

    The verson installed on the server is: 12.1.5337.5000.
    Since reset password bat file is removed in 12.1, I have no options for resetting your password. In the login screen to SEPM I do not get up forgotten passwords.
    In the sepm_settings.properties file is no admin email.
    Is there any program that can be used to reset the password or do I take a new installation of the program?

    Cheers



  • 3.  RE: Symantec Endpoint Protection Small Business password recovery

    Posted Jun 05, 2015 11:58 AM

    If you contact support they can get you straightened out



  • 4.  RE: Symantec Endpoint Protection Small Business password recovery

    Broadcom Employee
    Posted Jun 05, 2015 12:14 PM

    Hi,

    Thank you for posting in Symantec community.

    It's strange that  there isn't any option to select "Forgot password":

    I checked on my SBE 12.1 RU5 version & it's present there. Screenshot is attached to the reference.

    SBE111.jpg

    Could you confirm the SEPM version?



  • 5.  RE: Symantec Endpoint Protection Small Business password recovery

    Posted Jun 08, 2015 02:25 AM
      |   view attached

    Hi.

    Attached picture of the version



  • 6.  RE: Symantec Endpoint Protection Small Business password recovery

    Broadcom Employee
    Posted Jun 12, 2015 03:11 AM

    Hi,

    SymcorpUI.exe shows SEP client GUI version.

    If you cannot recover your administrator password with the Forgot your password? functionality, Symantec cannot assist with the recovery of your password. You must perform disaster recovery to rebuild Symantec Endpoint Protection Manager. Therefore, it is critical that you configure your email settings correctly when you set up the management server and when you audit administrator account information.

    In versions 12.1 RU1 (12.1.1) and earlier, you can use the ResetPass.bat script, found in the /Symantec Endpoint Protection Manager/Tools installation folder. This script forcefully resets the default administrator account password to admin if it is not linked to an Active Directory account.

    Symantec no longer supports the script. In versions 12.1 RU1 MP1 (12.1.1.1) and later, the script has not been tested and may cause damage to Symantec Endpoint Protection Manager or the database.

    Refer this article: Resetting a forgotten Symantec Endpoint Protection Manager password

    http://www.symantec.com/docs/HOWTO109665



  • 7.  RE: Symantec Endpoint Protection Small Business password recovery

    Broadcom Employee
    Posted Aug 20, 2015 10:17 AM

    Is there any update on this issue?



  • 8.  RE: Symantec Endpoint Protection Small Business password recovery

    Posted Aug 21, 2015 02:33 AM

    Hi.

    Sorry for not updating.
    Yes, it was solved after an update of the program