CA Customer Care

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one month ago
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one month ago
1 person recommends this.

On June 3, Broadcom will complete a major milestone as part of the acquisition  of CA Technologies from November 5, 2018, when the organization rolls out new systems to support the ...

one month ago
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As part of the CA Technologies systems & tool migration to Broadcom, all local support phone numbers will be changed on Thursday. May 30th, 2019 with the exception of the US toll-free ...

2 months ago
9 people recommend this.

As you may be aware, CA Technologies is now part of Broadcom.  Over the past several months we have been developing and testing transitions to new systems and processes.  Our aim is ...

2 months ago
5 people recommend this.

As a part of the Broadcom transition, CA support chat service is scheduled to be decommissioned on May 10, 2018 and the chat support will not be available. If you need any assistance, ...

3 months ago
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8 months ago
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8 months ago
9 people recommend this.

Some Customers / Partners reported that they were unable to access Case Management in the Customer Support Portal due to an SSO error. This error message is associated with the current ...

10 months ago
12 people recommend this.

Using the support.ca.com Search is the BEST way to get the answer to your question.  We use Google search and only serve CA content to deliver content that hopefully is what you need!

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one year ago
2 people recommend this.

Determining Issue Priority
Define the severity based on business impact/SLOs
 


 
“Severity 1" means System Down or a product-inoperative condition impacting a production environment ...