Dear CA Service Management Community Member,
With so much going on in the Service Management Community I have consolidated recent activities in case you missed anything.
Analyst Webcast: 2019 ITSM Vendor Rankings - April 9, 2019 @12 p.m. ET
In this session, Thomas Mendel, Managing Director of industry analyst firm Research in Action, presents new findings derived from his recent research into 1500 IT organizations and how they use ITSM and the vendor tools they employ. Hear about the market trends and challenges these ITSM practitioners consider important to their success. And get a glimpse into what the ITSM practitioners think of the top 20 ITSM vendors and the vendor rankings.
More information HERE: Analyst Webcast: 2019 ITSM Vendor Rankings
DID YOU MISS?
[Webcast] CA Service Management 17.2 – Overview and Drill-down – March 12, 2019 @11 a.m. ET
CA Service Management 17.2 – Overview and Drill-down
- Hear directly from Product Management experts about our upcoming release, CA Service Management 17.2. This webcast will include details and demonstrations of the new capabilities, how to get the new release, what value you can expect and a live Q&A. New capabilities include:
- Service Point, your new business user self-service
- A new mobile app for self-service
- Expansion of Insights (reporting) including the addition of transactional data and support for Problem, Change and Configuration Management domains
- Expanded personalization and other capabilities for xFlow
Allen Houpt, ITSM Product Marketing
Rajeev Kumar, ITSM Product Owner
Dheeraj Preshad, ITSM Product Management
Replay HERE: [REPLAY] CA Service Management 17.2 – Overview and Drill-down – March 12, 2019
Presentation HERE: [RECAP] CA Service Management 17.2 – Overview and Drill-down – March 12, 2019
TIPS AND HELPFUL INFORMATION
Courtesy Announcement for CASM Customers re EOS for CA Process Automation 4.3 0000 and 4.3 SP01
CA Service Management 17.2 is now available
CA ITSM - Ask a Question, Get an Answer (April 5 - April 12)
[RECAP] CA Service Management 17.2 – Overview and Drill-down – March 12, 2019
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CA SAM Master Catalog 5.7.9 Available
Analyst Report: CA Service Management Customer Story
CA SM 17.2, Integrating Products SKIP option
Webcast: CA Service Management #3 in Analyst Rankings
TOP 10 IDEAS BY LATEST ACTIVITY
Service Catalog Archive/Purge
Allow Category Properties to be managed on the Mobile interface
Jasper Domain needed for SM 17 with Oracle DB.
USS - search a request / incident
Re structure the base theme for CA Service Catalog
Inactive CI's to e hidden in Visualizer
Notification rules with object contacts linked to attributes BREL / LREL
SDM - Maileater Pager_Email Update
SDM-Maileater rules to update any object, or multiple objects
SDM - Survey Notification Template
That's it for now folks but I'm sure there will be a lot more soon! Take a moment to get in on the discussions and make your voice heard!
Community Manager, Broadcom Enterprise Software Division