Clarity Service Management

CA SDM::. Install CA Service Desk - 17.0 

04-28-2017 11:14 PM

CA Service Management 17.0 is now available 

 

Implement CA Service Management 17.0 - CA Service Management - 17.0 - CA Technologies Documentation 

 

Install CA Service Desk Manager 17.0 (Windows) - CA Service Management - 17.0 - CA Technologies Documentation 

 

PRE-REQs

 

8Dot3

IIS

SQL Server Client 

PsTools - mirror 

Download Link Liferay 6.1.2 

 

ImagesDescription
01. Download the DVD01142316E from CA Support.
02. Execute Setup
03. Select a language of your choice. Click Next.
04. Select CA Service Management. Click Next.
05. Review and Accept the License Agreement Information.
06. Select Microsoft SQL Server 
07. Select the Products

08. Next

09. Credentials details

10. CA SDM Product configuration
11. Sever details
12. Support Automation Details
13. REST Web Services Configuration
14. Xflow Configuration
15. Search Server configuration
16. Collaboration Server Configuration
17. USS Configuration
18. USS Credentials
19. USS mail server configuration
20. Configuration Summary
21. Installation process
22. Next
23. Finish
Login
interface

 

 

 

Install CA Service Management 14.1.02 - CA Service Management - 14.1 - CA Technologies Documentation 

CA SDM - Service Desk Install - instalación - instalação - インストール - Real Installation video using almost 50 minutes 

CA SDM 12.9 - CA Service Desk Manager  - Install - Brazilian Portuguese 

 

Baixar o SQL Server Management Studio (SSMS) | Microsoft Docs 

 

SupportArmyKnife1.3.jar 

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Comments

10-16-2017 11:45 AM

Tiago, bom dia...

Obrigado pelo post....

Você sabe me dizer o que/como eu preciso fazer (passo a passo) para instalar o Catálogo de Serviço em um servidor que já roda o SDM? 

Eu me deparei aqui com um servidor de dev que já tem o SDM com o EEM instalados e neste segundo momento queria adicionar no mesmo servidor o Service Catalog e o Unified Self-Service. Você tem umas dicas pra me passar?

 

Obrigado!

04-29-2017 01:53 AM

One can keep the following documentation link handy as well:

******* Implement CA Service Management 17.0 ********

https://docops.ca.com/ca-service-management/17-0/en/implementing/implement-ca-service-management-17-0

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