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October 2012 - CA PAM Webcast - PAM / Service Desk integration
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Jan 05, 2017 10:20 AM
TMACUL
What is involved in PAM / SERVICE DESK Integration?
Integration is bi-direcional
Integration can also be one way
PAM can take actions on Service Desk objects
Service Desk can start PAM Process
Configuration
Service Desk webservice URL
Service Desk User
Service Desk Password
CA SDM Options Manager
PAM Webservice URL
PAM user
PAM password
Event actions
Change workflow
Content packs available from CA
Quick Start
Common process
ITIL based
Gotchas
PAM user must have web service permissions
Service Desk user must have sufficient permission
PAM SRF must have keyword of macro
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