IT Process Automation

October 2012 - CA PAM Webcast - PAM / Service Desk integration 

01-05-2017 10:20 AM

  • What is involved in PAM / SERVICE DESK Integration?
  • Integration is bi-direcional
  • Integration can also be one way
  • PAM can take actions on Service Desk objects
  • Service Desk can start PAM Process
  • Configuration
    • Service Desk webservice URL
    • Service Desk User
    • Service Desk Password
  • CA SDM Options Manager
    • PAM Webservice URL
    • PAM user
    • PAM password
  • Event actions
  • Change workflow
  • Content packs available from CA
    • Quick Start
    • Common process
    • ITIL based
  • Gotchas
    • PAM user must have web service permissions
    • Service Desk user must have sufficient permission
    • PAM SRF must have keyword of macro

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