Dear CA Service Management Community Member,
With so much going on in the Service Management Community I have consolidated recent activities in case you missed anything.
We heard you ask for more information about where your CA product investment is going. Attending a Product Roadmap session is an opportunity for you to get a clear view of what’s coming down the road, including details on upcoming product functionality, features and architectural enhancements.
Presented by the CA ITSM Product Management Team
Register HERE: Product Roadmaps & Feedback Sessions - CA Technologies
[ROADMAP] CA ITSM - August 21, 2018 @11 a.m. ET
DID YOU MISS?
[WEBCAST] Taking CA Service Management beyond IT at Woolworths SS for More Value – September 27, 2018 @11 a.m. ET
Taking CA Service Management beyond IT at Woolworths SS for More Value
Many CA Service Management (CASM) customers are receiving added business value using the solution outside of IT in internal and external facing use cases. In this first webcast in a multi-webcast series, Woolworths SA presents how they are using CASM in non-IT use cases and the value they are receiving. Use cases covered will include requests and issues associated with facilities maintenance, stock management between their retail stores and distribution centers, and other examples. Attend and maybe find ways your organization can achieve greater return on your existing CASM investment by going beyond an IT service desk with CASM.
Presented by Qaneet Laher, Head of IT: Operations and Service, Woolworths SA
Replay: [REPLAY] Taking CA Service Management beyond IT at Woolworths SA for More Value – September 27, 2018
TIPS AND HELPFUL INFORMATION
CA Service Management 14.1.05 Roll-up Patch 1 (14.1.05.1) Released
CA EEM::. Getting error "EE_NOTALLOWED operation not allowed" when trying to looking for user store
[RECAP] Taking CA Service Management beyond IT at Woolworths SA for More Value – September 27, 2018
CA-SDM PERFORMANCE TIPS
Top 10 Knowledgebase Articles: CA Service Desk Manager Jaspersoft Reporting - September 2018
Service Desk Manager : How to invoke a GET REST Request passing a cookie with the token ?
CA Service Catalog::. Create a Service / Criar um serviço
General Availability Announcement for CA ITAM - Software Asset Manager 4.3.1 Capabilities
CA SAM 4.3.1 new dashlets
Disaster Recovery in CA Service Desk Manager (ITSM)
REMINDER: CA Service Management license file update for CA Business Intelligence JasperReports Server 6.2 (CABI 6.2)
Virtual Agent for CA Service Desk Manager - Webcast Recording
SSQ's latest project
CA & Pink Elephant Webcast - Recording
End of Service Announcement for CA Service Management – CA Service Desk Manager, CA Service Catalog, CA IT Asset Manager - Asset Portfolio Management
CA SAM Master Catalog 5.5.7 Available
General Availability Announcement for CA Business Intelligence JasperReports® Server 6.4.3 and CA Process Automation 4.3.03 for CA Service Management
[askCA TRANSCRIPT] CA Service Management – August 9, 2018
TOP 10 IDEAS BY LATEST ACTIVITY
SAML 2.0 support for Service Desk authentication
Visual Interface for BOP_SINFO
Visual interface for PDM_WEBSTAT
Allow Category Properties to be managed on the Mobile interface
CMDB Wildcard prompt or search pattern option
Allow adding Multiple CIs to a Request
SDM 14.1 Automatic resizing of accordion in ticket details
Update child tickets according to parent automatically
Options Manager "integrity check."
Manual Notifications in HTML Format
That's it for now folks but I'm sure there will be a lot more soon! Take a moment to get in on the discussions and make your voice heard!
Community Manager, Agile Management and Security