Dear CA Service Management Community Member,
With so much going on in the Service Management Community I have consolidated recent activities in case you missed anything.
Your CA Service Management Feedback is Crucial!
No one is more important than our customers. That is why we need your feedback on the CA Service Management solutions.
We recently launched a Customer Feedback Survey for the CA Service Desk Manager product. This one to three-minute survey enables us to gauge your satisfaction with the product and our support of it. Thank you to those of you who have already filled out the survey. But we need to hear from more of you!
Our CA Service Management product team, including Product Management, Product Marketing and Support, reads each and every survey submission to help make our solutions and support better. We may even reach out to you to get deeper understanding of your comments.
So please take the few minutes it takes to complete this survey by clicking on the Survey icon below. The survey is open through January 13, 2017.
Make sure to, click the "Finish" button at the bottom of the last page of the survey to submit your responses.
We're looking forward to hearing from you!
CA Service Management Office Hours: A Live Online Chat (January 2017)
Have a question about CA Service Desk, ITAM and/or CA Service Catalog? Connect with CA Technologies technical experts to get answers via Office Hours for CA Service Management. Our team is here to help you get more out of your technology.
RSVP and Add to Your Calendar HERE: CA Service Management Office Hours: A Live Online Chat (January 2017)
Welcome to CA - Onboarding webcast for new users
If you are new to CA or need a refresher, join this session to learn what Self Service Support resources are available to you. This is a quick 30 minute webcast with a reserved 15 minutes for chat questions. We will cover topics such as: How do I get product update notifications? Where is my product documentation? How do I open a support ticket? Where do I go to ask questions? Register now to find the answer to these questions and more.
Click here to Register for the Webcast
CA Service Management “Meet the Experts” community webcast series
We are pleased to announce the continuation of our CASM "Meet the Expert" series focused to help you get the most out of your solution. Each month the CASM team will deliver an education based webcast on various aspects of the product with the goal of offering greater visibility into key capabilities and best practices in order for you to get the most value out of your ITSM solution. Listed below are the first three community webcasts, and at the beginning of each quarter we will post a new set of webcasts for you to join. The webcasts will be recorded and available for viewing after the event for customers who might not be able to attend the live session.
All upcoming and recorded sessions will be available from this link. The WebEx for each session is available via this doc page as well.
CA Service Management "Meet the Experts" Community Webcast Series
We look forward to seeing you on the webcasts!
CA Service Management Community Webcast: Customer Case Study - Integrating Service Management Processes to Improve Systems Stability and Reduce Outages and Downtime Jan 31st 11:00AM ET
In this case study, Woolworths will share their end-to-end IT Service Management journey - the highlights, tips, quick wins and things to avoid. Learn how the combination of CA Service Desk Manager, CA Service Catalog, CA IT Asset Manager and CA Process Automation provides absolute control over the entire IT estate in terms of day-to-day management - from Incident to Problem to Change to Release Management. The automation of these processes via these products and the management thereof provides the foundation to slick and flexible decision making without the traditional risks associated with a retail IT environment.
Presented by Qaneet Laher
RSVP and Add to Your Calendar HERE: CA Service Management Community Webcast: Customer Case Study - Integrating Service Management Processes to Improve Systems Stability and Reduce Outages and Downtime Jan 31st 11:00AM ET
DID YOU MISS?
CA Service Management Community Webcast - Change & Configuration Management Best Practices - December 20th 11:00AM ET
In this session we will focus on Change and Configuration Management best practices and look at how these two traditionally complex processes can be easier to understand and deploy. We’ll cover key features from CA Service Desk Manager's CMDB and Change Management solution and discuss the important aspects of how discovery, federation, reconciliation, synchronization, rogue changes, service modeling play a large role in your ITSM practice.
Presented by John Weston, Sr Principal Consultant, Presales
Replay: Replay - CA Service Management Community Webcast - Change & Configuration Management Best Practices
Presentation: CMDB - Recommendations
CA ITSM - Ask a Question, Get an Answer (December 30 - January 6)
It's great that we have such a vibrant community to get quick answers to questions and gain product knowledge! We have very active members jumping in to help others out all the time. The goal of the community is to respond to every members' question so that no one goes away "empty handed". To help further responses to all questions I am starting the following campaign.
Shoutout to all the members who helped out with the unanswered questions so far! Thank you for all your help!
CA Service Management
8am - 6pm
US Eastern Time
Additional Times May Apply
TIPS AND HELPFUL INFORMATION
CA World - Service Management Round-up
BOP-LOGIN Spel Method to get session information
CA ITAM GRAPHIC DATA IMPORTER - How to use - Overview - Importing Assets
CA Service Desk - Project - WBS Work breakdown structure
Navigating to Authorize Users throws Error: Exception has been thrown by the target of an invocation
CABI4:: Installing CA Bussiness Inteligence 4.1 SP3 Client Tools / Instalação CA BI / BOXI
CABI4::. Integrate SDM and CA Bussiness Inteligence 4.1 SP3
Tip For Making Changes Persist Through pdm_configure
AHD05920:The status transition condition macro did not allow this status transition to occur.
CA Service Management 14.1 - CUM3 RO90566 for Conventional Configuration
Create a Role for ITAM Web Services developers
SDM Troubleshooting from Scratch (Part I - The Power of Open Source)
CA BI6::. JASPER ERROR AHD04020 - Login failed for userid (<URL>);no default role found for session type (5)
How to Download the latest version of CA Software Asset Manager
SLCM_CA Service Catalog Direct Email Setup.docx
SPEL How to Execute Remote Reference via Perl code
How to Test/Access CA SDM Web Service :: Login method
Chat Transcript - CA Service Management Office Hours: A Live Online Chat (December 2016)
General Availability Announcement for CA ITAM - Software Asset Manager 4.1.4 capabilities
Courtesy Reminder for ITAM Customers/CA Client Automation and IT Inventory Manager 12.8 End of Service
CA Service Management published fixes for xFlow component (14.1.03.2)
NOTICE: Maileater having issues connecting to Office 365
CA Service Management Defect Resolution Process is now Available
Integrations JasperReports and CA Service Desk Manager (JDK 1.8)
Jasper Studio - Create Data Adapter for SDM
Recording of CA PAM webinar: On-boarding and Off-boarding
CA Training in 2017
CA SDM - Service Desk Install - instalación - instalação - インストール - Real Installation video using almost 50 minutes
CA ITSM - ITAM - How to create a new model
TOP 10 IDEAS BY LATEST ACTIVITY
Support for HTML/Rich Text formatted emails59WISH-LISTED
Disaster Recovery approaches for Service Management products56UNDER REVIEW
Create a utility to retrieve CA Service Catalog Offering Permissions in the EEM environment.6NEW
Create atomic conditions accepting wildcards (%)17NEW
"LIKE" option in atomic conditions2NEW
Inhibit outside workshift Notifications1NEW
Allow Auto-close to drop through to Auto-close defaults, instead of "Regular" Workshift, in SDM.3NEW
History and Status Tracking on USS13NEW
Surveys should not be sent for canceled tickets19NEW
Fix export of Objective Statement1NEW
That's it for now folks but I'm sure there will be a lot more soon! Take a moment to get in on the discussions and make your voice heard!
Community Manager, IT Business Management