Clarity Service Management

What you may have missed in the CA Service Management Community! December 2016 

01-10-2017 01:57 PM

Dear CA Service Management Community Member,

With so much going on in the Service Management Community I have consolidated recent activities in case you missed anything.


Your CA Service Management Feedback is Crucial!  

No one is more important than our customers. That is why we need your feedback on the CA Service Management solutions.

We recently launched a Customer Feedback Survey for the CA Service Desk Manager product. This one to three-minute survey enables us to gauge your satisfaction with the product and our support of it. Thank you to those of you who have already filled out the survey. But we need to hear from more of you! 

Our CA Service Management product team, including Product Management, Product Marketing and Support, reads each and every survey submission to help make our solutions and support better. We may even reach out to you to get deeper understanding of your comments.

So please take the few minutes it takes to complete this survey by clicking on the Survey icon below. The survey is open through January 13, 2017.





Make sure to, click the "Finish" button at the bottom of the last page of the survey to submit your responses.

We're looking forward to hearing from you!




CA Service Management Office Hours: A Live Online Chat (January 2017) 

Have a question about CA Service Desk, ITAM and/or CA Service Catalog? Connect with CA Technologies technical experts to get answers via Office Hours for CA Service Management. Our team is here to help you get more out of your technology.

RSVP and Add to Your Calendar HERE: CA Service Management Office Hours: A Live Online Chat (January 2017)  



Welcome to CA - Onboarding webcast for new users 

If you are new to CA or need a refresher, join this session to learn what Self Service Support resources are available to you. This is a quick 30 minute webcast with a reserved 15 minutes for chat questions. We will cover topics such as: How do I get product update notifications? Where is my product documentation? How do I open a support ticket? Where do I go to ask questions? Register now to find the answer to these questions and more.

Click here to Register for the Webcast


CA Service Management “Meet the Experts” community webcast series 

We are pleased to announce the continuation of our CASM "Meet the Expert" series focused to help you get the most out of your solution. Each month the CASM team will deliver an education based webcast on various aspects of the product with the goal of offering greater visibility into key capabilities and best practices in order for you to get the most value out of your ITSM solution. Listed below are the first three community webcasts, and at the beginning of each quarter we will post a new set of webcasts for you to join. The webcasts will be recorded and available for viewing after the event for customers who might not be able to attend the live session.


All upcoming and recorded sessions will be available from this link. The WebEx for each session is available via this doc page as well.

CA Service Management "Meet the Experts" Community Webcast Series 

We look forward to seeing you on the webcasts!



CA Service Management Community Webcast: Customer Case Study - Integrating Service Management Processes to Improve Systems Stability and Reduce Outages and Downtime Jan 31st 11:00AM ET

In this case study, Woolworths will share their end-to-end IT Service Management journey - the highlights, tips, quick wins and things to avoid. Learn how the combination of CA Service Desk Manager, CA Service Catalog, CA IT Asset Manager and CA Process Automation provides absolute control over the entire IT estate in terms of day-to-day management - from Incident to Problem to Change to Release Management. The automation of these processes via these products and the management thereof provides the foundation to slick and flexible decision making without the traditional risks associated with a retail IT environment.


Presented by Qaneet Laher

RSVP and Add to Your Calendar HERE: CA Service Management Community Webcast: Customer Case Study - Integrating Service Management Processes to Improve Systems Stability and Reduce Outages and Downtime Jan 31st 11:00AM ET 



CA Service Management Community Webcast - Change & Configuration Management Best Practices - December 20th 11:00AM ET  

In this session we will focus on Change and Configuration Management best practices and look at how these two traditionally complex processes can be easier to understand and deploy. We’ll cover key features from CA Service Desk Manager's CMDB and Change Management solution and discuss the important aspects of how discovery, federation, reconciliation, synchronization, rogue changes, service modeling play a large role in your ITSM practice.

Presented by John Weston, Sr Principal Consultant, Presales

Replay: Replay - CA Service Management Community Webcast - Change & Configuration Management Best Practices 

Presentation: CMDB - Recommendations 



CA ITSM - Ask a Question, Get an Answer (December 30 - January 6) 

It's great that we have such a vibrant community to get quick answers to questions and gain product knowledge! We have very active members jumping in to help others out all the time. The goal of the community is to respond to every members' question so that no one goes away "empty handed". To help further responses to all questions I am starting the following campaign.

Shoutout to all the members who helped out with the unanswered questions so far! Thank you for all your help!





CA Service Management

available worldwide

8am - 6pm

US Eastern Time

Additional Times May Apply


CA World - Service Management Round-up 

BOP-LOGIN Spel Method to get session information 

CA ITAM GRAPHIC DATA IMPORTER - How to use - Overview - Importing Assets 

CA Service Desk - Project - WBS Work breakdown structure 

Navigating to Authorize Users throws Error: Exception has been thrown by the target of an invocation 

CABI4:: Installing CA Bussiness Inteligence 4.1 SP3 Client Tools / Instalação CA BI / BOXI 

CABI4::. Integrate SDM and CA Bussiness Inteligence 4.1 SP3 

Tip For Making Changes Persist Through pdm_configure 

AHD05920:The status transition condition macro did not allow this status transition to occur. 

CA Service Management 14.1 - CUM3 RO90566 for Conventional Configuration 

Create a Role  for ITAM Web Services developers 

SDM Troubleshooting from Scratch (Part I - The Power of Open Source) 

CA BI6::. JASPER  ERROR AHD04020 - Login failed for userid (<URL>);no default role found for session type (5) 

How to Download the latest version of CA Software Asset Manager 

SLCM_CA Service Catalog Direct Email Setup.docx 

SPEL How to Execute Remote Reference via Perl code 

How to Test/Access CA SDM Web Service :: Login method 

Chat Transcript - CA Service Management Office Hours: A Live Online Chat (December 2016) 

General Availability Announcement for CA ITAM - Software Asset Manager 4.1.4 capabilities 

Courtesy Reminder for ITAM Customers/CA Client Automation and IT Inventory Manager 12.8 End of Service 

CA Service Management published fixes for xFlow component ( 

NOTICE: Maileater having issues connecting to Office 365 

CA Service Management Defect Resolution Process is now Available 

Integrations JasperReports and CA Service Desk Manager (JDK 1.8) 

Jasper Studio - Create Data Adapter for SDM 

Recording of CA PAM webinar: On-boarding and Off-boarding 

CA Training in 2017 

CA SDM - Service Desk Install - instalación - instalação - インストール - Real Installation video using almost 50 minutes 

CA ITSM - ITAM - How to create a new model



Support for HTML/Rich Text formatted emails59WISH-LISTED

Disaster Recovery approaches for Service Management products56UNDER REVIEW

Create a utility to retrieve CA Service Catalog Offering Permissions in the EEM environment.6NEW

Create atomic conditions accepting wildcards (%)17NEW

"LIKE" option in atomic conditions2NEW

Inhibit outside workshift Notifications1NEW

Allow Auto-close to drop through to Auto-close defaults, instead of "Regular" Workshift, in SDM.3NEW

History and Status Tracking on USS13NEW

Surveys should not be sent for canceled tickets19NEW

Fix export of Objective Statement1NEW


That's it for now folks but I'm sure there will be a lot more soon! Take a moment to get in on the CA Service Management discussions and make your voice heard!





Community Manager, IT Business Management

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01-17-2017 01:50 PM

HI Chris Hackett 


Thanks for sharing this with the community!


 We can follow the updates

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