Clarity Service Management

What you may have missed in the CA Service Management Community! February 2017 

03-08-2017 04:43 PM











Dear CA Service Management Community Member,


With so much going on in the Service Management Community I have consolidated recent activities in case you missed anything.




CA Service Management Office Hours: A Live Online Chat (March 2017) 

Have a question about CA Service Desk, ITAM and/or CA Service Catalog? Connect with CA Technologies technical experts to get answers via Office Hours for CA Service Management. Our team is here to help you get more out of your technology.

RSVP and Add to Your Calendar HERE: CA Service Management Office Hours: A Live Online Chat (March 2017) 


CA ITSM Community Webcast - Learn more about CA Service Management's Jaspersoft Reporting (CABI 6.2) – March 28th 11AM ET 

Get an update on capabilities and features of CA Service Management's Jaspersoft reporting engine. Find out what reports are available out-of-the-box, and how to build reports of your own. Also learn more about CASM’s Business Intelligence (CABI) direction and strategy.

Presented by Amy Chenard, Sr Principal Engineering Svcs Architect and Rajeev Kumar, Director, Product Management

RSVP and Add to Your Calendar HERE: CA ITSM Community Webcast - Learn more about CA Service Management's Jaspersoft Reporting (CABI 6.2) – March 28th 11AM ET 


All upcoming and recorded sessions will be available from this link. The WebEx for each session is available via this doc page as well.

CA Service Management "Meet the Experts" Community Webcast Series 

We look forward to seeing you on the webcasts!




CA Service Management Community Webcast - What’s New in CASM 17.0 - February 28th 11:00AM ET


CA Service Management 17.0 scheduled for release in early 2017 and contains several new features to help improve analyst communication and efficiencies. In this session Product Management will speak to new xFlow collaboration and usability enhancements, the updated UI for SDM, Service Catalog and Asset Portfolio Management, as well as several quality, performance, and security improvements.

Presented by Rajeev Kumar, Director of Product Management



NOTE: Because this session contained roadmap information, there is no presentation provided.




CA ITSM - Ask a Question, Get an Answer (March 3 - March 10) 

It's great that we have such a vibrant community to get quick answers to questions and gain product knowledge! We have very active members jumping in to help others out all the time. The goal of the community is to respond to every members' question so that no one goes away "empty handed". To help further responses to all questions I am starting the following campaign.

Shoutout to all the members who helped out with the unanswered questions so far! Thank you for all your help!





CA Service Management

available worldwide

8am - 6pm

US Eastern Time

Additional Times May Apply



Update Change Status based on Task Status using SPELL. 


CA SDM - CA Service Desk - AHD Codes - Error 

CA SDM::. AHD65060 Affected Service must be in the Enterprise Service family 

CA SDM::. Where can I find SDM operations documentation using link/URL? Everthing do you need know. 

Where can I find Spel functions documentation? 

CA Service Desk - Project - WBS Work breakdown structure 

CABI4::. MS SQL The server supports a maximum of 2100 parameters. 

Sample Architecture for CA Service Management - to include DR 

CA SDM::.SPEL::. tobase64 

SDM REST Client 

SPEL expand and do_expand functions 


CA SDM::. How to convert CA Format date -  Unix epoch time - seconds date? 

AHD12002 attribute not found 

CA SDM::.  User is already logged, is he consuming license? 

How to change or add favicon (browser tab icon) to your CA SDM Site 

CA SAM upgrade 3.x to 4.x errors on install_db step 

HOWTO Move Service Desk Manager  SOAP Web Services to another tomcat instance.pdf 

How create objects in top_object() 

CA SDM::.SPEL::. workshift_validate 

CA SDM::. How to change status when the change field on incident is updated 

CA ITAM 14.1 - CA IT Asset Manager  - Install 

Summary CA SDM  MS SQL Querys - TSQL 

Set Computer Password to use with Liferay SSO 

Provide lightweight NTLM SSO to Unified Self Service 

USS_SSO_class to support NTLMv2 Authentication 

CA SDM::. Everything you need to know about Notification variables 

CA SDM - MS SQL - Script to count member group 

CA SDM - How to do Auto-close 

Sample Architecture for CA Service Management - to include DR



List all Events configured in ITAM1NEW

When creating searchs in ITAM allow multiple criteria to be selected at once1NEW

Add IP address as field to update in Subgrouping1NEW

After selecting a new relationship row to add, the new entry is not displayed on the current list.1NEW

Auto Recycle Services when change made in ITAM System Config1NEW

Improved Navagation5NEW

Update IP address via Reconciliation Process10UNDER REVIEW

Handeling Urls on an asset - Direct access to the file from a list10NEW

configure sdm/catalog integration3NEW

ref_num control/count  per tenant18UNDER REVIEW


That's it for now folks but I'm sure there will be a lot more soon! Take a moment to get in on the CA Service Management discussions and make your voice heard!





Community Manager, IT Business Management and Security

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