I don't know about you, but I'm always confused when I have to identify what Cumulative Patch is installed in our Service Desk instances. The About menu in web interface doesn't help, giving only a sort of 'codename' like "tus-110" or "hmp-140". And looking in .HIS file is too much time-wasting, having to log in the server, navigate into folders, opening the file and identifying which RO patch is the last Cumulative Patch. So, I made this table below (don't know if someone already did this, I didn't check) for helping to identify a SDM version and patch faster.
I don't have info about all versions and patches, so feel free to fill up the missing information, correct the current info or add new versions and patches!
|SDM Version/Patch||Codename (seen in About menu)||Release Date||Associated PTFs|
|12.7 (CP1)||?????||March 24th, 2014||RO55567|
|12.7 (CP2)||?????||March 24th, 2014||RO68585 + RO68594|
|12.9 (CP1)||?????||August 4th, 2014||RO72246 + RO72249|
|14.1 (no patch)||phx-??? (phoenix)||n/a|
|14.1.01 (CP1)||sfe-71 (santafe)||April 15th, 2015||RO80230 + RO80229|
|14.1.02 (CP2)||tus-110 (tucson)||November 11th, 2015||RO86281|
|14.1.03 (CP3 + xFlow)||hmp-140 (hampi)||June 19th, 2016||RO90566|
|14.1.03.1 (xFlow Patch)||n/a||October 19th, 2016||RO92601|
|14.1.03.2 (xFlow Patch)||n/a||December 9th, 2016||RO93457|
|14.1.04 (CP4)||hmp-181 (hampi)||July 5th, 2017||RO96941|
|14.1.04.1||hmp-201 (hampi)||September 20th, 2017||RO98013|
|hmp-224 (hampi)||March 28th, 2018||SO01140|
CA Service Desk Manager 12.7 Solutions & Patches - CA Technologies
CA Service Desk Manager 12.9 Solutions & Patches - CA Technologies
CA Service Desk Manager 14.1 Solutions & Patches - CA Technologies
CA Service Desk Manager Solutions & Patches - CA Technologies
CA Service Management Solutions & Patches - CA Technologies
How to install ANY SDM Cumulative Patch.