Clarity Service Management

Service Desk Manager versions, patchs and codenames 

05-10-2017 11:15 AM

Hi everyone,


I don't know about you, but I'm always confused when I have to identify what Cumulative Patch is installed in our Service Desk instances. The About menu in web interface doesn't help, giving only a sort of 'codename' like "tus-110" or "hmp-140". And looking in .HIS file is too much time-wasting, having to log in the server, navigate into folders, opening the file and identifying which RO patch is the last Cumulative Patch. So, I made this table below (don't know if someone already did this, I didn't check) for helping to identify a SDM version and patch faster.


I don't have info about all versions and patches, so feel free to fill up the missing information, correct the current info or add new versions and patches!


SDM Version/PatchCodename (seen in About menu)Release DateAssociated PTFs
12.7 (CP1)?????March 24th, 2014RO55567
12.7 (CP2)?????March 24th, 2014RO68585 + RO68594
12.9dtn-442 (daytona)n/a
12.9 (CP1)?????August 4th, 2014RO72246 + RO72249
14.1 (no patch)phx-??? (phoenix)n/a
14.1.01 (CP1)sfe-71 (santafe)April 15th, 2015RO80230 + RO80229
14.1.02 (CP2)tus-110 (tucson)November 11th, 2015RO86281
14.1.03 (CP3 + xFlow)hmp-140 (hampi)June 19th, 2016RO90566 (xFlow Patch)n/aOctober 19th, 2016RO92601 (xFlow Patch)n/aDecember 9th, 2016RO93457
14.1.04 (CP4)hmp-181 (hampi)July 5th, 2017RO96941 (hampi)September 20th, 2017RO98013

14.1.05 (CP5)

hmp-224 (hampi)March 28th, 2018SO01140
17.0alb-205 (albany)n/a
17.1goa-167 (goa)n/a


Useful links:

CA Service Desk Manager 12.7 Solutions & Patches - CA Technologies 

CA Service Desk Manager 12.9 Solutions & Patches - CA Technologies 

CA Service Desk Manager 14.1 Solutions & Patches - CA Technologies 

CA Service Desk Manager Solutions & Patches - CA Technologies 

CA Service Management Solutions & Patches - CA Technologies 

How to install ANY SDM Cumulative Patch. 





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07-15-2019 10:29 AM

Release 17.1 Version 'goa-264'

17.1 roll-up 3 (RU3)

08-28-2018 01:31 PM

Release: 17.1 Version: 'goa-178'

17.1 roll-up 1


Release: 17.1 Version: 'goa-241'

17.1 roll-up 2

05-08-2018 06:44 PM

Just added, thanks

05-07-2018 03:32 PM

VERSION: 14.1.05

RELEASE:  14.1

CODENAME:  'hmp-224'

RELEASE DATE:  03/28/2018



11-20-2017 08:16 AM

Thanks Lumir_Botur, just added it to the table. I'm assuming that 'dtn' stands for 'Daytona'.

11-16-2017 04:16 AM

Hi, information from our old test server @diogo.nobrega 

Release: 12.9

Version: 'dtn-442'

11-10-2017 08:13 AM

Hi J_W, just added it, thanks for the info!

11-09-2017 10:45 PM

Thanks for this!



Release:  14.1

Version:  'hmp-201'


From Help->About



05-16-2017 02:13 PM

05-16-2017 04:25 AM

Useful doc but RD and EOS announcment links seems to be broken

05-15-2017 04:49 PM

You can review the Release Dates and EOS dates from the following page on CA Support Online


SAP NetWeaver Portal 

05-15-2017 03:31 PM

Hi all,


I've included a "Release Date" column, for identifying when each release was published. Unfortunately, I wasn't able to find the dates for major releases (please help on this!) 


Additionally, I did a quick search in SDM htmpl form files and I found some additional codenames, but I couldn't relate them to their respective release.

The codes are:

  • ASPEN (appears in most files) - most of them are from 2011, some are from 2012
  • ANDERSON - from 2009
  • DAYTONA - from 2013
  • FWr - from 2007, 2008
  • RESILIENCE - from 2010

Obs.: I've found TUCSON, PHOENIX and SANTAFE too, which releases were already identified.





05-11-2017 10:38 AM

Added! Thanks! 

05-10-2017 02:34 PM

For SDM 17.0 GA, the HELP-> ABOUT shows


Release: 17.0

Version: 'alb-205 (Albany)

05-10-2017 11:18 AM

One more thing, English is not my native language, I've been practicing, so feel free to correct some word or typo, or suggest any correction 


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