CA Service Management

CA Service Desk - Create a new table - out-of-box

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Jul 10, 2015 04:01 PM

TMACUL

Images	Description
	Open a WSP - Web Screen Painter

OR	Open Schema Designer, you have two options to open, you can do a click on icon or you can do it on menu, Tools... Schema Designer
	Click on Add Table button
	Click on Add Table button
	type a New table name
	type Table info Add the new reference table to the appropriate Function Group (e.g. 'Change Order Reference')
	Click on Add New Column icon
	type a new column name
	flag Required flag as unique;
	Add how many fields you'll need. sym and delete_flag is a common fields to identify our tables
	check 'Required' set a default value of '0'
	Click on Save button
	set 'sym' as the Default Display Field;
	Click on Save and Publish menu
	Click Yes
	Click ok
	Open a Command Prompt Run pdm_halt command, it´ll stopped CA Service Desk Services
	run pdm_status for a check, CA Service Desk services need be stopped to publish
	Run pdm_publish command
	Start CA Service Desk services - net start pdm_daemon_manager Check SDM Log files and looking for errors $NX_ROOT\log normally: C:\Program Files (x86)\CA\Service Desk Manager\log By: Kyle_R
	Check your new table on Schema Designer