Clarity Service Management

CA Service Desk - Create a new table - out-of-box 

07-10-2015 04:01 PM

Publish Schema Modifications

What you need know? (Web Screen Painter Help Release 12.9.00)

 

 

ImagesDescription
CASDM_20150710_Publish_01.jpgOpen a WSP - Web Screen Painter
CASDM_20150710_Publish_02.jpg

CASDM_20150710_Publish_03.jpg

   OR

CASDM_20150710_Publish_04.jpg

Open Schema Designer, you have two options to open, you can do a click on icon or you can do it on menu, Tools... Schema Designer
CASDM_20150710_Publish_05.jpgClick on Add Table button
CASDM_20150710_Publish_06.jpgClick on Add Table button
CASDM_20150710_Publish_07.jpgtype a New table name

CASDM_20150710_Publish_08.jpg

type Table info

 

Add the new reference table to the appropriate Function Group (e.g. 'Change Order Reference')

CASDM_20150710_Publish_09.jpgClick on Add New Column icon
CASDM_20150710_Publish_10.jpgtype a new column name

CASDM_20150710_Publish_25_2.jpg

flag Required

flag as unique;

CASDM_20150710_Publish_12.jpg

Add how many fields you'll need.

 

sym and delete_flag is a common fields to identify our tables

 

CASDM_20150710_Publish_28.jpg

check 'Required'


set a default value of '0'

CASDM_20150710_Publish_14.jpgClick on Save button
CASDM_20150710_Publish_30.jpg

set 'sym' as the Default Display Field;

CASDM_20150710_Publish_15.jpgClick on Save and Publish menu
CASDM_20150710_Publish_16.jpgClick Yes
CASDM_20150710_Publish_17.jpgClick ok
CASDM_20150710_Publish_18.jpg

Open a Command Prompt

Run pdm_halt command, it´ll stopped CA Service Desk Services

CASDM_20150710_Publish_20.jpgrun pdm_status for a check, CA Service Desk services need be stopped to publish
CASDM_20150710_Publish_21.jpgRun pdm_publish command
CASDM_20150710_Publish_23.jpg

Start CA Service Desk services -

 

net start pdm_daemon_manager

 

Check SDM Log files and looking for errors $NX_ROOT\log normally: C:\Program Files (x86)\CA\Service Desk Manager\log

By: Kyle_R

 

CASDM_20150710_Publish_24.jpgCheck your new table on Schema Designer

 

 

Do you need more information about custom tables/columns cdtj wrote more improving this doc  How to create custom BREL/QREL/LREL attribute


 

References:

CA CMDB Technical Reference Guide 12.5

Web Screen Painter Help Release 12.9.00

     To add new tables to the database

     To add new columns

     Test new Schema

      Publish Schema Modifications

CA Service Desk Manager | CA Service Management Cookbook@

 

 

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Comments

09-17-2015 10:27 AM

Hi Raghu,

 

    Thank You, sharing knowledge, we can make the difference.

 

Regards

09-16-2015 10:51 PM

Great document Tiago, appreciate you sharing this with the community !

 

_R

09-10-2015 03:15 PM

HI Kyle_R,

 

  Really, it's a very important step: looking for errors

 

Thank You

08-07-2015 12:34 AM

Thanks Tiago, another great article.

 

You don't include a reference to (a) restarting the Service Desk Manager service after this and (b) checking the logs at startup the first time for customisation errors.

 

Kind of obvious, but you've spelled everything else out, so I thought I'd throw that in.

 

Thanks, Kyle_R.

07-22-2015 05:27 PM

Hi, diogo.nobrega,

 

  Thank You, one hand washes the other..

07-22-2015 05:10 PM

Nice article! I think this quick guide will help a lot for who is looking for creating new tables.

07-22-2015 09:56 AM

Hi Gutis,

 

   You spoke about this procedure? CA Service Desk - Create a new Menu Tree - New node - out-of-box, i wrote following your last comment, please look it.

 

Thank You

07-14-2015 10:38 AM

Great article. Thanks for share this.

07-14-2015 10:00 AM

Hi James,camja06

 

   Thank You for your comments, this document was changed.

 

Good Work.

07-13-2015 09:16 AM

It will not insert any z to attribute for custom table, only the table name will mandatory contain z at the begining. As mentioned before this allows you to add common antrybutes like sym and delete_flag and have standart functionality for them.

07-13-2015 08:45 AM

AHD04662

 

 

Hy cdtj,

 

 

   Thank you, i know, i´ll change this article.

 

 

   Now, we dont need type "z" because CA SDM will insert on the begins for us but if we type "z" CA SDM won't change our field.

 

 

Thank You

07-12-2015 10:17 PM

I would recommend using labels 'sym' and 'delete_flag' rather than 'zsym' and 'zdelete_flag', for consistency with the other reference tables.  The following are also good practice:

  • set a default value of '0' for 'delete_flag';
  • check 'Required' for both 'sym' and 'delete_flag';
  • flag 'sym' as indexed and unique;
  • set 'sym' as the Default Display Field;
  • add the new reference table to the appropriate Function Group (e.g. 'Change Order Reference')

After these little adjustments, when you come to create the detail and list forms for your new reference table (using the templates that WSP provides) they will inherit the behaviour that you would expect from the out-of-box forms, including access controls.

07-11-2015 04:17 AM

Hi,

seems like you have started to create one more great article!

I also want to notice that you can publish attributes without "z" prefix in your own tables.

 

Regards,

cdtj

07-10-2015 05:00 PM

Hi Gutis,

 

    Thank you for your comment, I´ll use it.

 

Regards

07-10-2015 04:51 PM

It would be nice to add instructions how to expose this table to SDM interface in order to add some information to it. From may experience additional tables are mostly created to have some additional classificators for incidents, CI and etc. So almost each time we create new table we have to expose it under administration tab somewhere under servicedesk node to allow add some values to this table.

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