This is a good page to bookmark and it's also available on the need help page
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December 2017
Tech Tip: UMP: Monitor resource usage via jvisualvm
Tech Tip: How to increase the size of the UMP portal log
How to analyze and optimize UMP (USM) performance (when graph/report rendering is slow)
Tech Tip - MAX_BATCH in SNMPcollector and caveats
Tech Tip: UIM & UMP HA setup and customization doc (version 0.11)
November 2017
TECH TIP : Which tables in UIM DB store Spectrum Alarms sent via spectrumgtw ?
TECH TIP : CDM probe Memory Metrics for Solaris is negative
Tech Tip: How to change the hub probe default port
TECH TIP : How to get updated Robot native installer
TECH TIP : UR fresh installation fails
CA on CA Tech Tip - Dealing with CABI error "An unexpected error occurred while retrieving data
CA on CA Tech Tip - Using UIM API to inventory probes
CA on CA Tech Tip - Using the UIM API to close robot inactive alarms for down systems
TECH TIP : How to automatically add "automatic" services to ntservices probe
TECH TIP : How to create a list of which template affecting active monitors in SNMPcollector
Tech Tip: USM fail to load
October 2017
Tech Tip: Logmon running healthcheck scripts
Tech Tip: UIM - How can I merge a large amount of QOS data?
Tech tips - UIM Knowledge Base articles published in January 2017
Tech Tip: Importing CA UIM devices into CA Service Desk Manager (CMDB)
TECH TIP : How to proactively monitor heap space usage of JAVA based probes
September 2017
Tech Tip: robot_update from 7.92HF3 to 7.92HF9 fails: "inst_execute failed: error"
Tech Tip: Is it possible to disable or hide a tab in the Unified Service Manager (USM) portlet?
Tech Tip: MCS CLI profile export and import
CA on CA Tech Tip - Monitoring CA Unified Infrastructure Management
Tech Tip: ad_response and ad_server probe cannot be configured through MCS or AdminConsole
TEC TIP: Failed to upload uim_core_dashboards.zip to cabi Server
August 2017
Tech Tip: Alarm Enrichment probe not processing alarms
Tech Tip: Update of the MCS templates failed after upgrade to UIM 8.51 SP1
Tech Tip: USM takes more than 15min to load the first time
Tech tips - UIM Knowledge Base articles published in June 2017
Tech tips - UIM Knowledge Base articles published in July 2017
Tech Tip: Some snmpcollector devices do not show all metrics in USM - TEC1832076
July 2017
Tech Tip: What type of encryption is used by CA UIM probe configurations?
June 2017
Tech Tip: probe_discovery queue is filling up
Tech Tip: url_response probe aborting immediately after start
Tech Tip: UMP and IM are not able to login to the hub
Tech tip: Certain probes do not fully work with java_jre 1.80.
Tech Tip: UIM - Enriching NAS (AO) alarms
Tech Tip: Can I install multiple robots on one single host?
Tech tips - UIM Knowledge Base articles published in May 2017
Tech Tip: Discovery wizard missing for all or some users.
Tech Tip: Unable to Open the Dashboard Portlet: "Not able to get the current user or the roles associated with the user"
Tech Tip: UMP login error :com.liferay.portal.NoSuchGroupException: No Group exists with the key
Tech Tip: I can't install a linux robot with nimldr (can't find the installation files)
Tech tips - UIM Knowledge Base articles published in April 2017
Tech tips - UIM Knowledge Base articles published in March 2017
Tech Tips - How to simulate customer SNMP devices in your lab
Tech Tip: UIM - correlating several alarms in the NAS
May 2017
Tech Tip: UIM - How to install and access the Admin Console from another hub
Tech Tip - excluded_devices.csv
Tech Tip: UMP login error: com.liferay.portal.GroupFriendlyURLException
April 2017
Tech Tips - Unable to discover Physical Memory metrics for Riverbed devices
CA on CA Tech Tip - Active Directory Monitoring
Tech Tip - snmpcollector GUI response very slow
March 2017
Tech tips - UIM Knowledge Base articles published in February 2017
Tech Tip: Why, in a AO rule, the action mode 'Trigger' limits the Action types?
Tech Tip: Why alarms reposted by an AO rule that has action mode "on overdue age" drop the "event_type" information?
Tech Tip: UIM - hyperv probe cannot connect to server
Tech Tip: UIM – How does the processes probe calculate process memory (QOS_PROCESS_MEMORY)?
Tech Tip: UIM - vmware probe data collection error after startup
Tech Tip: UIM - UIM installation fails during database creation (Linux with MySQL)
Tech Tip: UIM - baseline_engine error when trying to open the probe via Admin Console. unable to read configuration, Error Code: PPM-020
Tech Tip: UIM - Key Performance Indicators (suggested KPIs/metrics) for the xendesktop probe
Tech Tip: UIM - How to determine if QOS data is being updated for all tables
Tech Tip: UIM – How to use the sqlserver probe to monitor Microsoft SQL Server 'named instances’
Tech Tip: UIM - How to specify and use wildcards/regex for the logmon probe target file field
Tech Tip: UIM - How to configure cdm to ignore specific filesystems, filesystem types or devices
Tech Tip: UIM - How to install a second instance of the web-based Admin Console application on a remote / secondary hub
Tech Tip: UIM - vmware probe - tips for troubleshooting some common vmware problems / alarms
Tech Tip: UIM - When I select 'Show Historical' alarms in USM I get an error: java.lang.OutOfMemoryError: Java heap space
Tech Tip: UIM - How to save off (dump) log files when an alarm occurs (Recently Updated/Expanded)
Tech Tip: UIM - How can I monitor a read-only filesystem on a Linux machine?
Tech Tip: UIM - How can I merge QOS data after making an IP Address change for a network device that I already have QOS for in the SLM database
Tech Tip: UIM - Admin Console is not working after upgrade from 8.4 SP2 to 8.5
Tech Tip: UIM - Alarm Enrichment probe in error state after reboot
Tech Tip: UIM - Errors during upgrade from UIM v8.4 to v8.51
Tech Tip: UIM - Secondary (remote) hub's baseline_engine QOS MESSAGE queue turned yellow and is backing up
Tech Tip: UIM - An unknown error has occurred. Refreshing your browser may resolve the issue.
Tech Tip: UIM - How to ensure that e2e alarms generated from a transaction script are displayed under the dedicated e2e robot in USM
Tech Tip: UIM - vmware probe data collection error
Tech Tip: UIM - The data_engine is dropping ntperf probe QOS data. Log entry sample: de: QoSInsert::CheckDataIntegrity - message dropped; samplemax found in data but not in the definition. qos=QOS_WIN_PERF source=xxxxxxxx
Tech Tip: How to fix the "(6) permission denied, Received status (6) on response (for sendRcv) for cmd = 'close_alarms'" error when trying to acknowledge or assign alarms in UMP?
Tech Tip: UIM - After upgrading from 8.5 to 8.5.1, custom dashboard is not working
Tech Tip: Generating syslog traffic for CA UIM Log Analytics
Tech Tip: USM fails to load dashboard after upgrade to 8.51
February 2017
TEC TIP: UIMHOME - UIM Server Home Page inaccessible
TEC TIP: Billing and usage_metering - Unable to complete billing report
Tech Tip: distsrv used only one thread after the other to deploy packages
January 2017
TECH TIP: Example on Triggers and Auto-Operators.pptx
Tech tips - UIM Knowledge Base articles published in December 2016
TECH TIP: CABI is temporarily unavailable
Tech Tip: Less Metrics in snmpcollector probe 3.30
Tech Tip: How to find the TOP 10 largest tables in your UIM Database