Clarity Service Management

What you may have missed in the CA Service Management Community! November 2017 

12-19-2017 05:11 PM


Dear CA Service Management Community Member,


With so much going on in the Service Management Community I have consolidated recent activities in case you missed anything.





Roadmap Sessions

We heard you ask for more information about where your CA product investment is going. Attending a Product Roadmap session is an opportunity for you to get a clear view of what’s coming down the road, including details on upcoming product functionality, features and architectural enhancements.

Presented by the CA ITSM Product Management Team

Register HERE: Product Roadmaps & Feedback Sessions - CA Technologies 

CA ITSM Roadmap Session – January 23rd 11:00AM ET 

CA ITSM Roadmap Session – February 20th 11:00AM ET 





Replay - CA ITSM Community Webcast - Get Optimal Value from CA Service Management’s Change Management Capabilities 

CA Service Management has extensive Change and Configuration Management capabilities, but are you getting all the value you can from them? Are you even using them? This session will look at additional value CA Service Management can bring to your organization in the area of Change and Configuration Management and how it can help increase your shop’s ITSM maturity. You will learn about best practices, tricks and processes that can make this traditionally complex area easier to pull value from. Topics covered will include discovery, federation, reconciliation, synchronization, rogue changes, service modeling, integrating with release automation tools and more.


Presented by John Weston, Sr. Principal Consultant, CA Technologies

Replay - CA ITSM Community Webcast - Get Optimal Value from CA Service Management’s Change Management Capabilities 

Get Optimal Value from CA Service Management’s Change Management Capabilities 





CA ITSM - Ask a Question, Get an Answer (December 15 - December 22) 

It's great that we have such a vibrant community to get quick answers to questions and gain product knowledge! We have very active members jumping in to help others out all the time. The goal of the community is to respond to every members' question so that no one goes away "empty handed". To help further responses to all questions I am starting the following campaign.

Shoutout to all the members who helped out with the unanswered questions so far! Thank you for all your help!





CA Service Management

available worldwide

8am - 6pm

US Eastern Time

Additional Times May Apply



Tips and Tricks: Testing RESTful Web Services 

CA World '17 - Service Management Round-up 

Updates to Aging Ideas – Planned for Dec 27th 

End of Service announcement for version 14.1 of CA Service Management products 

Knowledge Doc Report:  December, 2017 (Monthly)  CA Service Catalog 

Knowledge Doc Report:  December, 2017 (Monthly)  CA Service Desk Manager 

Knowledge Doc Report:  December, 2017 (Monthly)  CA IT Asset Manager 

Get Optimal Value from CA Service Management’s Change Management Capabilities 

Courtesy Reminder for ITAM customers / CA Client Automation and IT Inventory Manager 12.8 Release End of Service 

Pink Elephant & CA Team Up for a Service Catalog Webcast 

Courtesy Reminder for PHP 5.6 Release End of Service for ITAM customers 

Export files won't open after installing CP4 for CA Service Desk Manager 14.1 

Watch Replays of the CA World '17 Keynotes 

CA SDM integration with SOC solution!!! 

CA ITAM and ITCM connector 

CA Continues Program to Increase ITSM Value & Maturity 

*** Alert - Known Issue with Mobile Application connecting to SDM 17.0 *** 

Webcast Digs into Change & Config Best Practices for CA Service Management  

CA SAM Master Catalog 5.1.4 Available 

Chat Transcript - CA Service Management askCA: A Live Online Chat (December 2017) 

CA PAM Real Installation video using 16 minutes 

CA Process Automation 4.2 SP2 - Install Guide - Brazilian Portuguese Screenshots 




Allow adding Multiple CIs to a Request42WISH-LISTED

CA Service Management - Xflow Customization20UNDER REVIEW

Power BI Connector for SDM6WISH-LISTED

Disaster Recovery approaches for Service Management products64UNDER REVIEW

Total time spent in each status87WISH-LISTED

USS CATALOG / SDM Ticket integration improvements & Catalog Approvals37WISH-LISTED

Allow longer xFlow work stream labels19WISH-LISTED

KNOWLEDGE MANAGEMENT: Improvements search engine18WISH-LISTED

Tenant Data Deletion3NEW

CA SDM Auto Close association with workshift4UNDER REVIEW


That's it for now folks but I'm sure there will be a lot more soon! Take a moment to get in on the CA Service Management  discussions and make your voice heard!




Community Manager, Agile Management and Security

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