The first thing what you need know: VERY Important!
When we are doing any change: Could exists some risk therefore make a back up your database before than apply any change,and if is it possible? Backup application, Virtual Machine.
Important! Make a backup copy of the database and Application.
Let's go... download Cazipxpand RO80229
unzip -u RO96941CAZ
Export files won't open after installing CP4 for CA Service Desk Manager 14.1
CA Service Desk Manager 14.1 Solutions & Patches - CA Technologies
CA Service Management 14.1 - CUM3 RO90566 for Conventional Configuration
RO79605 - ApplyPTF 3.1.4
Post Install Steps for Unified Self-Service - CA Service Management - 14.1 - CA Technologies Documentation