Clarity Service Management

CA SDM::. Everything you need to know about Notification variables 

02-14-2017 03:06 PM

This diagram shows how to setup notification for an activity.

Administration Guide Release 12.9.00 

 

 

The format of the substitution variables for the different objects is as follows.

ObjectVariable Format
@{call_req_id.web_url}
Request / Incident / Problem@{call_req_id.attr}
@{call_req_id.ref_num}Ticket ref_num
@{call_req_id.type.sym}
@{type.sym}
@{call_req_id.assignee.combo_name}Assignee
@{call_req_id.customer.combo_name}Customer
@{call_req_id.description}Description
@{call_req_id.cr_att_name}
@{call_req_id.impact.sym}
@{call_req_id.affected_resource.name}
@{call_req_id.soln_log_all.0.description}Log Solution
@{analyst.combo_name}
@{analyst.phone_number}
@{analyst.mobile_phone}
@{call_req_id.tenant.z_from_addr}Custom field
Change Order@{change_id.attr}
@{change_id.chg_ref_num}Change Order
@{change_id.priority.sym}
@{change_id.requestor.combo_name}
@{change_id.assignee.combo_name}
@{change_id.affected_contact.combo_name}
@{change_id.need_by}
@{change_id.description}
@{change_id.chgtype.sym}
@{change_id.workflow.0.comments}
@{change_id.workflow.0.description}
Issue

@{issue_id.attr}

 

@{issue_id.ref_num}

Issue

 

Activity Log Object

@{att_name}

 

Formating

@{ESC_STYLE=HTML JUSTIFY=LINE KEEPLINKS=YES:call_req_id.description}

 

 

 

Activity Notification Messages Modifications - CA Service Management - 14.1 - CA Technologies Documentation 

How to Configure Notifications - CA Service Management - 14.1 - CA Technologies Documentation 

https://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.tec574148.html 

https://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.tec1216954.html 

 

 

 

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Summary CA Process Automation 

Summary CA Service Management Community 

Service Desk Manager 15 days Implementation 

CABI:: Summary - BOXI for CA SDM 

Summary CA SDM Scoreboard 

 

 

 

 

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