CA Customer Care

How Do I Create a Project in the New Support Portal? 

06-28-2017 04:30 PM

Instructions

The ability to create projects in the new Support Portal has been made available again. 

  1. Log into http://support.ca.com
  2. Go to My Account > Profile
  3. Select Support > Project Management > Manage My Projects

 

 4.Click on Create Project.

 

Making updates to the Project 
  1. Log into http://support.ca.com
  2. Go to My Account > Project Management
  3. Make the following updates:
    • Add Members
    • Adjust dates
    • Add/Remove Products

 

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Comments

10-13-2017 04:42 AM

Hi All,

feel free to review / comment / vote on project-id related ideation entry https://communities.ca.com/ideas/235736872 .

 

Best,

 Udo

09-28-2017 08:22 PM

HI Elke,

 

Thanks for adding the screenshots!

09-27-2017 11:06 AM

Hi,

I can confirm the Create a Project functionality is now live, which is great.

09-14-2017 09:48 AM

Hi Brian,

 

I have been informed that the "Create a Project" update will go into production this Friday and should be available by Saturday 

09-14-2017 07:35 AM

Hi Brian,

 

Not sure if you notice the article Creating a Project on a Customer's Behalf and I've successfully created a Project for customer. Let me know if you need assistance on this.

09-14-2017 06:25 AM

Do we have an ETA for when Project Managers will be able to create a Go Live Project siteid like we could so easily do in the previous system?

08-16-2017 02:58 PM

Hi Colleen,

Thanks for pointing me to this. The challenge is when you go to open a new case, it asks for Products and it asks for Client Name. And those are mandatory fields. So, if I want to choose multiple products - I cannot. And also in my case, my client (Target) is not available in the "client" dropdown. Hence I cannot create a case to open a Go Live Project. I have tried chat and am now exchanging emails with Support Managers but this was way easier to do, than now. Please take the ease of creation criteria into consideration when that functionality is made available to Project Managers. Thank you so much!

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