Clarity Service Management

What you may have missed in the CA Service Management Community! August 2018 

09-17-2018 03:24 PM


Dear CA Service Management Community Member,


With so much going on in the Service Management Community I have consolidated recent activities in case you missed anything.





Roadmap Sessions

We heard you ask for more information about where your CA product investment is going. Attending a Product Roadmap session is an opportunity for you to get a clear view of what’s coming down the road, including details on upcoming product functionality, features and architectural enhancements.

Presented by the CA ITSM Product Management Team

Register HERE:  Product Roadmaps & Feedback Sessions - CA Technologies  

[ROADMAP] CA ITSM - August 21, 2018 @11 a.m. ET

Stay Tuned for sessions resuming in October!


[WEBCAST] Taking CA Service Management beyond IT at Woolworths SS for More Value – September 27, 2018 @11 a.m. ET 

Taking CA Service Management beyond IT at Woolworths SS for More Value


Many CA Service Management (CASM) customers are receiving added business value using the solution outside of IT in internal and external facing use cases. In this first webcast in a multi-webcast series, Woolworths SA presents how they are using CASM in non-IT use cases and the value they are receiving. Use cases covered will include requests and issues associated with facilities maintenance, stock management between their retail stores and distribution centers, and other examples. Attend and maybe find ways your organization can achieve greater return on your existing CASM investment by going beyond an IT service desk with CASM.


Presented by Qaneet Laher, Head of IT: Operations and Service, Woolworths SA


RSVP and Add to Your Calendar HERE: [WEBCAST] Taking CA Service Management beyond IT at Woolworths SA for More Value – September 27, 2018 @11 a.m. ET 




[WEBCAST] An AI-based Virtual Agent for CA Service Management – September 6, 2018 @12 p.m. ET 

An AI-based Virtual Agent for CA Service Management


Things are moving fast in the Artificial Intelligence world. Advances in Natural Language Processing and Machine Learning have opened new channels of interaction between ourselves, each other and the technical world we live in. In the ITSM realm, these advances create an opportunity to reconsider how to most effectively deliver a superior support experience in a manner that fits our constituents’ individual communication styles, channels and preferences. In this session, Dale Clark, formerly of CA Service Management Product Management, will present a Virtual Agent platform called Luma, developed by CA partner Serviceaide, that is targeted to the specific needs of today’s Service Management organizations. The first stage of this new capability includes an AI-based Virtual Agent technology that ties into CA Service Management and CA Service Desk Manager implementations. Attend this Community webcast to learn about the challenges with current support and self-service approaches and to see how a Virtual Agent platform can change the way you can deliver a great support experience.


Replay: [REPLAY] An AI-based Virtual Agent for CA Service Management – September 6, 2018 






[askCA TRANSCRIPT] CA Service Management – August 9, 2018 

Popular "Upgrade" Knowledge Documents 

CA Communities Quick Reference FY 2018 

CA SDM::.SPEL::. Sindex 

CA SAM Master Catalog 5.4.9 Available 

Roadmap feedback: Demo of New Features 

End of Service Announcement for CA ITAM – Software Asset Manager 4.1.x 

General Availability Announcement for CA ITAM - Software Asset Manager 4.3.1 Capabilities 

CA SAM 4.3.1 new dashlets 

Customizing CA Service Desk Web Interface 




Oracle Instant Client and CA Service Management

xFlow create incident, select CI directly from user's environment list 

Rebuild of CMDB Visualizer on modern technology like HTML5 

Total time spent in each status 

Field Service Management (Uber Concept) 

Extend pdm_load and pdm_userload functionality 

Personalize views 

recording feature for SA 

Allow Major Incident Template Creation 

Attachments on Classic Workflow Task  



That's it for now folks but I'm sure there will be a lot more soon! Take a moment to get in on the CA Service Management  discussions and make your voice heard!




Community Manager, Agile Management and Security

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