Dear CA Service Management Community Member,
With so much going on in the Service Management Community I have consolidated recent activities in case you missed anything.
We heard you ask for more information about where your CA product investment is going. Attending a Product Roadmap session is an opportunity for you to get a clear view of what’s coming down the road, including details on upcoming product functionality, features and architectural enhancements.
Presented by the CA ITSM Product Management Team
Register HERE: Product Roadmaps & Feedback Sessions - CA Technologies
[ROADMAP] CA ITSM - August 21, 2018 @11 a.m. ET
Stay Tuned for sessions resuming in October!
[WEBCAST] Taking CA Service Management beyond IT at Woolworths SS for More Value – September 27, 2018 @11 a.m. ET
Taking CA Service Management beyond IT at Woolworths SS for More Value
Many CA Service Management (CASM) customers are receiving added business value using the solution outside of IT in internal and external facing use cases. In this first webcast in a multi-webcast series, Woolworths SA presents how they are using CASM in non-IT use cases and the value they are receiving. Use cases covered will include requests and issues associated with facilities maintenance, stock management between their retail stores and distribution centers, and other examples. Attend and maybe find ways your organization can achieve greater return on your existing CASM investment by going beyond an IT service desk with CASM.
Presented by Qaneet Laher, Head of IT: Operations and Service, Woolworths SA
RSVP and Add to Your Calendar HERE: [WEBCAST] Taking CA Service Management beyond IT at Woolworths SA for More Value – September 27, 2018 @11 a.m. ET
DID YOU MISS?
[WEBCAST] An AI-based Virtual Agent for CA Service Management – September 6, 2018 @12 p.m. ET
An AI-based Virtual Agent for CA Service Management
Things are moving fast in the Artificial Intelligence world. Advances in Natural Language Processing and Machine Learning have opened new channels of interaction between ourselves, each other and the technical world we live in. In the ITSM realm, these advances create an opportunity to reconsider how to most effectively deliver a superior support experience in a manner that fits our constituents’ individual communication styles, channels and preferences. In this session, Dale Clark, formerly of CA Service Management Product Management, will present a Virtual Agent platform called Luma, developed by CA partner Serviceaide, that is targeted to the specific needs of today’s Service Management organizations. The first stage of this new capability includes an AI-based Virtual Agent technology that ties into CA Service Management and CA Service Desk Manager implementations. Attend this Community webcast to learn about the challenges with current support and self-service approaches and to see how a Virtual Agent platform can change the way you can deliver a great support experience.
Replay: [REPLAY] An AI-based Virtual Agent for CA Service Management – September 6, 2018
TIPS AND HELPFUL INFORMATION
[askCA TRANSCRIPT] CA Service Management – August 9, 2018
Popular "Upgrade" Knowledge Documents
CA Communities Quick Reference FY 2018
CA SDM::.SPEL::. Sindex
CA SAM Master Catalog 5.4.9 Available
Roadmap feedback: Demo of New Features
End of Service Announcement for CA ITAM – Software Asset Manager 4.1.x
General Availability Announcement for CA ITAM - Software Asset Manager 4.3.1 Capabilities
CA SAM 4.3.1 new dashlets
Customizing CA Service Desk Web Interface
TOP 10 IDEAS BY LATEST ACTIVITY
Oracle Instant Client and CA Service Management
xFlow create incident, select CI directly from user's environment list
Rebuild of CMDB Visualizer on modern technology like HTML5
Total time spent in each status
Field Service Management (Uber Concept)
Extend pdm_load and pdm_userload functionality
recording feature for SA
Allow Major Incident Template Creation
Attachments on Classic Workflow Task
That's it for now folks but I'm sure there will be a lot more soon! Take a moment to get in on the discussions and make your voice heard!
Community Manager, Agile Management and Security