Clarity Service Management

What you may have missed in the CA Service Management Community! May 2017 

06-12-2017 06:20 PM


Dear CA Service Management Community Member,


With so much going on in the Service Management Community I have consolidated recent activities in case you missed anything.



CA World 2017: ITSM & ITAM Session Call for Speakers 

If you were one of the several hundred ITSM or ITAM attendees at CA World last year, you know we had a great track with some highly attended sessions and demos. If you missed it, you can check out last year's Program Guide to better understand the significance and value of this event. And to make sure 2017 is just as great, if not better, we are already starting to plan CA World '17, but we need your help...


Idea.pngYour Ideas for sessions

The CA World team wants your session ideas! If there is a Service Management or IT Asset Management topic that you would like to see presented at CA World ’17, just drop us an email ( andtell us about it. We will review your idea and consider it for inclusion and seek speakers. We are interested in  general sessions, as well as Pre-conference Education sessions you would like to see.


Present.jpgCall for Speakers

The Call for Speakers for CA World '17 is open from now until until June 26th. We are particularly interested in ITSM and ITAM sessions about transformative projects, compelling use cases, and best practices to educate and empower customers. Accepted speakers receive a free registration to CA World '17. Click on the icon to the left or click here to submit your session for consideration. You can find CA Service Management and Asset Management under the Agile Management track.


We look forward to your input and to seeing you at CA World '17!





CA Service Management Community Webcast - Upgrade Trouble Shooting – June 27th 11:00AM ET 

Please join us an informative hands-on session where we will speak to and demonstrate how to overcome some of the most commonly reported upgrade issues, to include automation tool conflicts/errors and data migration issues.


This session is hosted by Alex Peretti, CASM Principal Support Engineer


RSVP and Add to Your Calendar HERE: CA Service Management Community Webcast - Upgrade Trouble Shooting – June 27th 11:00AM ET  


The WebEx for each session is available via this doc page:

CA Service Management "Meet the Experts" Community Webcast Series 

We look forward to seeing you on the webcasts!




CA Service Management Community Webcast - Demystifying the Upgrade Process – June 6th 11:00AM ET 

Please join us for an informative session where we will cover upgrade best practices, the latest automation tools & documentation available and a few tips and tricks to make your move to the latest release as smooth a process as possible.

This session is hosted by Alex Peretti, CASM Principal Support Engineer


Replay: Replay - CA Service Management Community Webcast - Demystifying the Upgrade Process 

Presentation: Demystifying the Upgrade Process 


CA Service Management Community Webcast - Updated Defect Resolution Process – May 25th 11:00AM ET 

Updated Defect Resolution Process

Overview of recent changes to the Defect Resolution Process as announced recently Updated Approach to Defect Resolution Process ( with Q&A to address questions regarding about the new process.

Presented by Carol Piccus, Sr Product Manager (CA)


Replay: Replay - CA Service Management Community Webcast - Updated Defect Resolution Process 

Presentation: CA Service Management - Defect Resolution Process - A Cumulative Approach 





CA ITSM - Ask a Question, Get an Answer (June 9 - June 16) 

It's great that we have such a vibrant community to get quick answers to questions and gain product knowledge! We have very active members jumping in to help others out all the time. The goal of the community is to respond to every members' question so that no one goes away "empty handed". To help further responses to all questions I am starting the following campaign.

Shoutout to all the members who helped out with the unanswered questions so far! Thank you for all your help!





CA Service Management

available worldwide

8am - 6pm

US Eastern Time

Additional Times May Apply



End of service announcement for CA Service Management 12.9 

Video on How to Implement CA Service Management 17.0 

Video: What’s New in CA Service Management 17.0 

CA World 2017: ITSM & ITAM Session Call for Speakers 

CA Service Management 17.0 is now available 

CA Service Management Ranked Leader in Analyst Report 

Updated Approach to Defect Resolution Process 

CA SDM::. Where can I find SDM operations documentation using link/URL? Everthing do you need know. 

CA SDM::. Everything you need to know about Notification variables 

CA SDM::. Install CA Service Desk - 17.0 

SPEL: Dynamic filling of related fields in edit mode 


CA Service Management - 14.1 - Backup and Restore  - database - MS SQL - How to do: 

KB Documents created for the Month of April 2017 

Service Desk Manager versions, patchs and codenames 

Display Service Catalog Request Link on Associated Service Desk Request 

Download CA Business Intelligence APP Google Play (Android) & Itunes (IOS-Iphone) Update tickets using e-mail link 

How to download a report sample to see en Jaspersoft Studio 

CABI::. How to download a report sample to see en Jaspersoft Studio 

End of Service Announcement for CA Service Desk Manager 12.9, CA Service Catalog 12.9, CA IT Asset Manager - Asset Portfolio Management 12.9 

18 Courses Now Available for Service Management 17.0 

Chat Transcript - CA Service Management Office Hours: A Live Online Chat (May 2017) 

Xtraction 2017 for CA Service Management General Availability Announcement 

New Format for Service Management Learning Paths!  

General Availability Announcement for CA ITAM - Software Asset Manager 4.2.0 capabilities 





SAML 2.0 support for Service Desk authentication65WISH-LISTED

SDM - Change 'blackout window' setting13UNDER REVIEW

Hide some option of a dropdown field in CA Service Catalog form2UNDER REVIEW

Fix the head of a list1UNDER REVIEW

Submit shopping cart in USM10WISH-LISTED

Re-engineer Property functionality5NEW

Add Copy Feature to Macros2UNDER REVIEW

SDM - Allow 'Employee' access to reply to Manual Notify emails to update tickets, even if they are not the Affected Customer1UNDER REVIEW

possibility to change the column width in CA Service Desk4NEW

Hide xFlow ticket activities1WISH-LISTED

That's it for now folks but I'm sure there will be a lot more soon! Take a moment to get in on the
CA Service Management discussions and make your voice heard!





Community Manager, Agile Management and Security

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