You can configure CA SDM to automatically close the ticket. When the ticket is updated to the status automatically solved the closing will occur according to the number of working hours specified in the configuration.
Characteristics:
5. Aplication Data
6. Codes
8. Create
9. Type informations
10. Save
Understanding, Configuring and Troubleshooting CA - CA Knowledge
Auto Close Settings - CA Service Management - 14.1 - CA Wiki
Automatic Closure of Tickets - CA Service Management - 14.1 - CA Technologies Documentation
CA SDM - Configurações de fechamento automático PT-BR
What does the Auto Close feature base the hours setting on?
How to set the Activity Log activity for Auto Close to 'System_AHD_Generated' user instead of 'End User'
Auto-Close rules run off Affected End User Tenant
TEC573200 - Test of Auto Close and Tenants available on Incident
http://search.ca.com/assets/SiteAssets/TEC573200_External/TEC573200.pdf
Auto Close does may not come into effect
Tickets are not closed automatically
TEC1252322 - Understanding, Configuring and Troubleshooting CA Service Desk Manager “Auto-close” Functionality
Auto close ticket