The Water Cooler

Self-Service Support Webcast: Featuring KB Articles [Aug. 9th] 

Aug 18, 2016 10:35 AM

This 30-minute webcast covers how to harness the power of the CA Knowledge Base written by product experts. This webcast covers multiple support channels and give you the facts to decide which is best for you, the best resources how to follow engineers, find knowledge, and help shape the future of self-service support.

 

Speakers & Agenda

Rachel_Macik: Introduction to CA Standard Maintenance and the support channels available to you

Suzi_Westmoreland : The difference between knowledge and documentation

ChristieJoy : Anatomy of the Knowledge Base

Mike Haering : Browsing and Searching for Knowledge

Chris_Stallone : Finding Knowledge in the Communities

• The future of these resources

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