Clarity Service Management

What you may have missed in the CA Service Management Community! April 2017 

05-16-2017 05:01 PM


Dear CA Service Management Community Member,


With so much going on in the Service Management Community I have consolidated recent activities in case you missed anything.



CA World 2017: ITSM & ITAM Session Call for Speakers 

If you were one of the several hundred ITSM or ITAM attendees at CA World last year, you know we had a great track with some highly attended sessions and demos. If you missed it, you can check out last year's Program Guide to better understand the significance and value of this event. And to make sure 2017 is just as great, if not better, we are already starting to plan CA World '17, but we need your help...


Idea.pngYour Ideas for sessions

The CA World team wants your session ideas! If there is a Service Management or IT Asset Management topic that you would like to see presented at CA World ’17, just drop us an email ( andtell us about it. We will review your idea and consider it for inclusion and seek speakers. We are interested in  general sessions, as well as Pre-conference Education sessions you would like to see.


Present.jpgCall for Speakers

The Call for Speakers for CA World '17 is open from now until until June 26th. We are particularly interested in ITSM and ITAM sessions about transformative projects, compelling use cases, and best practices to educate and empower customers. Accepted speakers receive a free registration to CA World '17. Click on the icon to the left or click here to submit your session for consideration. You can find CA Service Management and Asset Management under the Agile Management track.


We look forward to your input and to seeing you at CA World '17!





CA Service Management Community Webcast - Updated Defect Resolution Process – May 25th 11:00AM ET 

Updated Defect Resolution Process

Overview of recent changes to the Defect Resolution Process as announced recently Updated Approach to Defect Resolution Process ( with Q&A to address questions regarding about the new process.

Presented by Carol Piccus, Sr Product Manager (CA)



The WebEx for each session is available via this doc page:

CA Service Management "Meet the Experts" Community Webcast Series 

We look forward to seeing you on the webcasts!




CA ITSM Community Webcast - Learn more about CA Service Management's Jaspersoft Reporting (CABI 6.2) – April 13th 11AM ET 

Get an update on capabilities and features of CA Service Management's Jaspersoft reporting engine. Find out what reports are available out-of-the-box, and how to build reports of your own. Also learn more about CASM’s Business Intelligence (CABI) direction and strategy.

Presented by Amy Chenard, Sr Principal Engineering Svcs Architect and Rajeev Kumar, Director, Product Management


Replay: Replay - Demo - CA Service Management's Jaspersoft Reporting Engine - April 13th-2017 

Presentation: CASM-Reporting (Jaspersoft) 





CA ITSM - Ask a Question, Get an Answer (May 12 - May 19) 

It's great that we have such a vibrant community to get quick answers to questions and gain product knowledge! We have very active members jumping in to help others out all the time. The goal of the community is to respond to every members' question so that no one goes away "empty handed". To help further responses to all questions I am starting the following campaign.

Shoutout to all the members who helped out with the unanswered questions so far! Thank you for all your help!





CA Service Management

available worldwide

8am - 6pm

US Eastern Time

Additional Times May Apply



CA Service Management Ranked Leader in Analyst Report 

CA World 2017: ITSM & ITAM Session Call for Speakers 

CA Service Management 17.0 is now available 

Updated Approach to Defect Resolution Process 

Video: What’s New in CA Service Management 17.0 

Video on How to Implement CA Service Management 17.0 

End of service announcement for CA Service Management 12.9 

CA Service Management wins Silver for Pink Elephant's 2016 ITSM Innovation of the Year  

Revitalized Idea Management Process 

General Availability of CA Service Management 17.0 

Managing Data Across Agile Methodologies, DevOps and IT Service Management 

Turning Data into Knowledge and Managing It 

Service Desk Manager versions, patchs and codenames 

KB Documents created for the Month of April 2017 

CA Service Management - 14.1 - Backup and Restore  - database - MS SQL - How to do: 


SPEL: Dynamic filling of related fields in edit mode 

CA SDM::. Install CA Service Desk - 17.0 

CA SDM::. Everything you need to know about Notification variables 

CA SDM::. Where can I find SDM operations documentation using link/URL? Everthing do you need know. 

CA BI - Business Intelligence - codes 

Summary CA Unified Self Service 

CABI6::. Summary - JASPER for CA SDM 

CA SDM::. Integrate pre-installed solution components, CA SDM and CA EEM

CA ITAM 14.1 - CA IT Asset Manager  - Install 

Best Practices for Asking a Question 

CA USS::. How to change the port numbers used by CA USS 

KB Documents created for the Month of March 2017 

CABI6::. How to create Data Source 

CABI6 New DataSource 

CABI6 Create DataSource 


Chat Transcript - CA Service Management Office Hours: A Live Online Chat (May 2017) 

18 Courses Now Available for Service Management 17.0 

End of Service Announcement for CA Service Desk Manager 12.9, CA Service Catalog 12.9, CA IT Asset Manager - Asset Portfolio Management 12.9 

CA Service Management 17.0 is now available 

General Availability Announcement for CA ITAM - Software Asset Manager 4.2.0 capabilities 





More control over surveys34UNDER REVIEW

Cancel button in Self Service28WISH-LISTED

Copy feature for classic workflow tasks9NEW

SDM - Survey Notification Template14NEW

Restrict Category selection for Analysts with Multi-Tenancy ON8NEW

Extend Activity Notifications to Workflow Tasks63WISH-LISTED

Release app mobile for IOS 10 and Android 7.17CURRENTLY PLANNED

CA Service Desk Knowledge Base integration with SharePoint to support for additional Authentication methods7CURRENTLY PLANNED

Maileater to support wild card SSL certificates22CURRENTLY PLANNED

Support for HTML/Rich Text formatted emails68CURRENTLY PLANNED

That's it for now folks but I'm sure there will be a lot more soon! Take a moment to get in on the
CA Service Management discussions and make your voice heard!





Community Manager, Agile Management and Security

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