CA Customer Care

User Administrators responsibilities and functions 

08-04-2016 04:42 AM

Responsibilities and functions


User Administration is an optional functionality that is available to CA enterprise customers. It provides the ability for customer User Administrators to manage user access to their site IDs via CA Support Online. A User Administrator takes on the responsibility of approving, updating and revoking access for users at a specified site ID. Existing CA Support Online user who wish to manage their own company's users' access must agree to the Terms of Use upon registering for this additional role . CA Technologies will process the first User Administrator based on current business rules. After the first User Administrator has been enrolled to the site ID, CA systems will automatically route all subsequent access requests, including additional User Administrator, for that site ID to the User Administrator.

Please note that in the event CA Technologies receives inquiry from an enrollee about the status of pending enrollment and there is a User Administrator at site, we will inform the caller that the site has a UA and provide name of UA.


User Administration resources


  1. Requesting the User Administrator role
  2. Use the Help Document which will guide you through the User Administration functions and tasks.


Revoking another User Administrator's access

  1. User Administrators can revoke the access of another User Administrator at their site. User Administrators cannot remove their own access.
  2. Click the View/Edit icon next to the user whose UA access will be removed. This will bring up a detail page with two tabs, Update Site Access and Revoke Site Access.
  3. On the Update Site Access tab, uncheck the User Administrator checkbox and click the Update button. You will see a message that the update was successful


Removing your own User Administrator Access


To remove your own User Administrator access, if there is another UA at your site, request that they remove your access using the function described above.If you are the only User Administrator at your site and there will be a replacement, it is recommended that you first approve the replacement User Administrator, then request that person to revoke your access. If there will not be a replacement User Administrator and you are the only UA at the site, please open a support issue either online by selecting " 
Online" as the product or by contacting CA Customer Care.


Additional Information


User Administrators / Delegated Admin Responsibilities and Functions

Delegated Administration process and procedures

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08-07-2018 06:27 AM

Hi Larry, 

Whenever a user registers for the site access, being a User Admin you will receive an email notification. 
To process this request, please log in to your profile at and follow the step by step instructions given in the link below: 

Delegated Administration process and procedures  

Thank you, 

08-06-2018 08:42 AM

So I get an email that a user within my company is requesting administrator access.  The email has no link for approval or what is required on my part. 

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