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Registering a Project

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  • 1.  Registering a Project

    Posted 07-15-2019 11:07 AM
    ​Hi
    Is it still possible to register / create a project on the Broadcom support base.  We are planning an upgrade and were previously able to register it as a project for support.  This functionality seems to have disappeared.

    Regards
    Chris

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    Consultant (providing support to Sanlam Life Insurance Limited)
    CA SA
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  • 2.  RE: Registering a Project
    Best Answer

    Posted 07-16-2019 02:21 AM
    Hello Christian,

    you are correct, at present there is no support for project or project ids. This is requirement is being reviewed but currently no ETA.
    However, if I understand correctly your specific use case is to alert and group in support issues for a specific period of time (e.g. during an upgrade). You might want to contact @Helen Welensky (Helen.Welensky@broadcom.com) to notify her for the nature of the "project", the duration and the time frame and then internally a so called Special Condition can be set for the site id and product on the system and the corresponding support teams and on call people notified.

    Best Regards,

    Ruth Wunderle​


  • 3.  RE: Registering a Project

    Posted 3 days ago
    I am looking at upgrading the Clarity community sandboxes, do i contact Helen as well?

    Thanks!

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    Manager, PPM Strategy and Support
    TD Bank Group
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  • 4.  RE: Registering a Project

    Posted 3 days ago
    Hello Michael,

    Helen is generally support responsible for South African and neighbouring countries. What exactly are you looking for? I am one of the support managers for Clarity PPM, if you want to contact me directly (ruth.wunderle@broadcom.com) then I can maybe help direct you to the right person.

    Regards,

    Ruth