E-Store

[Calla Leon]

Hi - Does anyone have the email contact for issues with e-store?  Would prefer a person vs a generic email.

Thanks!

[Jason McClellan]

@Calla Leon    How can I help?    I part of the same team for partner portal. ​

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Thank you
Jason
Community Platform Owner, IT
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[Calla Leon]

Thanks Jason!  We are having some problems with our partners trying to book Symantec orders from e-store.  They had reached out to e.store@broadcom for help, but had not received any information as of Friday.  This was the situation:

• All orders that SSPP has sent to Symantec since Monday 11/04 have received a successful response, but have either not had a SubID returned or have received an associated error email, stating

"You have submitted a PO that contains products that are Enterprise which are no longer allowed to be ordered with NortonLifeLock."   

Any ideas where to go to assist this partner?

[Jason McClellan]

@Calla Leon  -   got it - I sent up a few more flares internally to find out what the status us.    ​Thx ~jm

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Thank you
Jason
Community Platform Owner, IT
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[Jason McClellan]

Did the link I posted below fix their issue?   Thx ~jm

Ok, please go through https://partnerportal.broadcom.com to access the e-store.

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Thank you
Jason
Community Platform Owner, IT
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[Jason McClellan]

Ok, please go through https://partnerportal.broadcom.com to access the e-store.

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Thank you
Jason
Community Platform Owner, IT
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