The Water Cooler

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Mark a post\thread as answered

  • 1.  Mark a post\thread as answered

    Posted 06-21-2019 07:50 AM
    Hi Team,

    Does anyone know how to mark a post\thread as answered? We used to be able to do this on the previous community platform. This was helpful to identify at first glance which posts\threads are answered and which still need some attention.


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    Kind Regards,
    Brian


  • 2.  RE: Mark a post\thread as answered

    Posted 30 days ago
    Hi Brian,

    The ability for Support (and other employees) to moderate posts is an item on the list with the vendor to add permissions for, It is not currently an option.

    Regards,
    Chris

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    Chris Hackett
    Community Manager, Broadcom Enterprise Software Division
    Broadcom Inc.
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  • 3.  RE: Mark a post\thread as answered

    Posted 28 days ago
    Hi Chris,

    Thanks for the update.

    I head on the last webinar that administrators and the owner of the thread can mark a comment as 'best answer'. The rest of us can vote on the 'best answer' once marked. Giving permissions to more people to be able to mark posts as answered would be good. However, my other gripe is that visually, one is not able to see which threads have been 'correctly answered' at first glance on the list, without necessarily going into the actual thread. This is the feature I'd like to see going forward.

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    Kind Regards,
    Brian