The Water Cooler

Expand all | Collapse all

Average Number of Knowledge Articles

  • 1.  Average Number of Knowledge Articles

    Posted 13 days ago
    As we're delving into more knowledge/self-service capabilities in our organization, we're looking to get a sense from other companies how many knowledge articles they have in their environments comparative to the number of employees/size of the organization. Overall, I'm wondering, is there an average number of articles we should have? I'd appreciate any feedback and am willing to take conversations offline to discuss best practices.

    ------------------------------
    Technology Supervisor
    COUNTRY Financial
    ------------------------------


  • 2.  RE: Average Number of Knowledge Articles

    Broadcom Employee
    Posted 13 days ago
    Edited by Jason McClellan 13 days ago
    Hi Joanna,

    I oversee our knowledge management program here at Broadcom for Software support - happy to connect offline about this.  Please PM.

    Cheers!
    Christie